Support Adviser
6 days ago
We’re seeking a Support Adviser to join our dedicated MND Connect team on a **12-month Fixed Term Contract.** This is a unique opportunity to provide information, guidance and emotional support to individuals and families, so they feel informed, reassured and better equipped to manage the impact of MND.
Every day is different — you could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, or connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact.
As a Support Adviser, you’ll be part of a collaborative, compassionate and resilient team who bring warmth and professionalism to every interaction.
**Hybrid Working and Flexibility**: This role offers hybrid working, with the expectation to attend the office 2 - 3 days per week.
The official job title for this role is: MND Connect Adviser
**What We Offer**:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to _Benefit Hub_ for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
**Key Responsibilities**
- Offer tailored guidance through active listening and sensitive questioning
- Provide clear information on MND Association services and signpost to external support
- Liaise with professionals and MND Care Centres to support complex cases
- Maintain accurate, confidential records and complete admin tasks efficiently
- Help improve services and uphold high-quality standards
- Identify and act on risks, including safeguarding concerns
- Promote the Association’s resources, values and mission in all interactions
**About You**
- Experienced in information-giving, ideally via helplines or support services
- A collaborative team player who shares knowledge and supports others
- Solution-focused, proactive and quick to learn
- Empathetic, resilient and confident supporting people in distress
- Skilled communicator, able to build rapport by phone and in writing
- Experience with CRM/contact centre systems and Microsoft 365
- Professional, discreet and committed to safeguarding best practice
**About Us**:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
This role requires a DBS check to be completed.-
- **Support Adviser** - Northampton, Northamptonshire, United Kingdom NN3 6BJ£27,900 per year- Contract - Full-time- Posted today- Closing date: 24/11/2025
- Documents- Share this vacancy- Copy link to clipboardShare on LinkedIn- Share on Facebook
-
Support Adviser
2 weeks ago
Northampton, Northamptonshire, United Kingdom MND ASSOCIATION Full time £27,900 - £35,000 per yearWe're seeking a Support Adviser to join our dedicated MND Connect team on a 12-month Fixed Term Contract. This is a unique opportunity to provide information, guidance and emotional support to individuals and families, so they feel informed, reassured and better equipped to manage the impact of MND.Every day is different — you could help someone understand...
-
Trainee Financial Adviser
4 days ago
Northampton, United Kingdom Heat Recruitment Full timeLocationWatford Salary £38000 - £42000 TypePermanent WorkplaceRemote Ref88855 Recruiter Managing This Role Trainee Financial Adviser North London/Watford This is an opportunity for someone Diploma Qualified with experience in paraplanning and back office administration to move into an adviser role within 6 months with support from an IFA. They are looking...
-
Customer Service Adviser
3 weeks ago
Northampton, United Kingdom Office Angels Full timeCustomer Service Adviser 📍 Location: Northampton / Wellingborough 📅 Job Type: Full Time 💼 Industry: Insurance ⏰ Shifts: Monday - Friday 9am - 5.30pm // Saturday 9am - 1pm (1 in 4 Saturday's). As a Customer Service Adviser, you'll be the first point of contact for policyholders, handling incoming calls and assisting with a wide range of enquiries....
-
HR Services Adviser
6 hours ago
Northampton, United Kingdom Office Angels Full time**HR Services Adviser** **£15p/h** **Immediate start - long term temporary role** **Northampton** **Full time - Monday to Friday** - Dealing with various HR queries throughout the business - Reviewing and updating job descriptions - Advising managers on recruitment and selection strategies - Assisting with and developing recruitment campaigns - Coordinating...
-
Customer Service Adviser
3 weeks ago
Northampton, United Kingdom Commercial Full timeCustomer Service Adviser - InsuranceLocation: Northampton Salary: £23,000-£26,000 + Quarterly Bonus Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm)The RoleOur client is seeking experienced Insurance Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with...
-
Mortgage and Protection Adviser
4 days ago
Northampton, United Kingdom Just Mortgages Full timeOverviewExperienced Mortgage and Protection Adviser – Northampton –To be considered for this role, you must hold CeMAP qualification or equivalent.What’s on offer to you as a Mortgage and Protection Adviser?On target earnings of £40000 to £60000+ per yearFully uncapped commission scheme£22,000 - £28,000 Basic salaryGuaranteed monthly payments...
-
Customer Service Adviser
4 days ago
Northampton, United Kingdom Impact Recruitment Services Full timeCustomer Service Adviser – Insurance Location: NorthamptonSalary: £23,000-£26,000 + Quarterly BonusHours: 37.5 per week (Mon‑Fri 9am‑5:30pm, 1 in 4 Saturdays 9am‑1pm) The Role Our client is seeking experienced Insurance Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting...
-
Sales Adviser
6 days ago
Northampton, United Kingdom Barratt Developments plc Full timeOverview Our Sales Advisers help customers find their dream home and provide excellent customer service throughout the sales process. Reporting to a Sales Manager you’ll be expected to … Responsibilities Demonstrate comprehensive local knowledge including amenities, schools, transport links and competitors. Have a thorough understanding of our product...
-
Welfare Benefits Adviser
2 weeks ago
Northampton, United Kingdom West Northamptonshire Council Full timeAbout the role West Northamptonshire Council has undergone a transformative journey since its transition to a unitary authority in April 2021. We have an exciting opportunity for a Welfare Benefits Adviser. The role assists the Debt and Money Advice team in ensuring that service users maximise their income in support of their care. As part of our dynamic...
-
Customer Service Adviser
4 days ago
Northampton, United Kingdom Impact Recruitment Services Full timeCustomer Service Adviser - Insurance Location: Northampton Salary: £23,000-£26,000 + Quarterly Bonus Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm) The Role Our client is seeking experienced Insurance Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with...
