Food and Beverage Supervisor

**Food and Beverage Supervisor**

**Langstone Quays - Hayling Island**

**£23,233 a year, 40 hours a week**

An exciting opportunity has arisen for a Food and Beverage Supervisor to join our F&B Team to support the Operations Manager F&B, and Assistant Bar and Restaurant Managers by providing additional supervision to the Bar and Restaurant Team Members. The successful applicant will be able to demonstrate strong previous bartending experience, and will assist in providing a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations, whilst maintaining maximum revenue and guest expectations.

**Roles and Responsibilities**
- Assist the Operations Manager F&B and Assistant Bar and Restaurant Managers with the supervision of the Events, Bar and Restaurant Team members.
- Assist in creating a warm and welcoming environment for our guests
- Assist in the set-up, preparation, and provide service duties for restaurants/ functions / conferences / events as required
- Ensure that guests are greeted, seated and provided with menus promptly
- Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
- Ensure Food and Beverage departments are ready for service and ensure the areas are left ready for the next shift
- Familiarise yourself with menus and as much information about the food and beverage offering available in order to answer any questions guests may have
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
- Maintain a good standard of food safety, allergen and hygiene
- Ensure the food and beverage areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
- Deal with guest comments in a friendly and efficient manner, ensuring guest satisfaction and expectation at all times and ensure that any guest complaints and positive comments are reported to management
- Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
- Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
- Cleaning and maintaining equipment, glassware, crockery and cutlery
- Ensure that all front of house and guest areas are well maintained at all times
- Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

**Key Skills**
- Confident and approachable
- Good team work and can work well alone
- Good time keeping and attendance
- Calm under pressure during busy periods
- Excellent selling and customer service skills
- Can use own initiative and problem solve
- Resilience and calm attitude when dealing with face to face complaints

**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Share of Resort Service Charges on a monthly basis
- Access to wellness programmes

**Salary**: £23,233.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Wellness programme

Schedule:

- Day shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- HAYLING ISLAND: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Supervisor: 1 year (preferred)

Work Location: In person