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Bilingual- Customer Experience Specialist

2 weeks ago

StokeonTrent, United Kingdom Coins of Distinction Full time

Bilingual
- Customer Experience Specialist

Competitive Salary, £35,000k

Languages required; German, French & Italian

Contracted Hours; 37.5hr per week

Monday to Friday 7am - 4pm (UK time)

The role of a Customer Experience Specialist is to service and retain our customer profile. You be responsible for providing our international clients in mainland Europe, a high level of sales aftercare and product account management.

The opportunity offers permanent roles with an excellent financial package, a great work life balance.

The role will involve working in an exciting and fast-paced environment. With the requirement to offer consistently exceptional customer service experience for one of Europe’s leading collectable companies.

This critical role is central to the success of the business. We require individuals who aspire to be part of a team, which will be focused on making the business great through supporting customers and taking ownership for resolving their enquiries from first call to conclusion. As with all of our roles, we provide a structured training programme to equip you with a broad curriculum of experiences and knowledge, which will allow you to develop your skills and forge you a number of career development opportunities across our career progression program.

**Duties and Responsibilities**:

- Answering inbound customer service calls within a Service Level targeted by the business requirements.
- Selling the value and benefits of our products.
- Negotiating and overcoming objections from clients.
- Identifying the needs of the clients and offering the most appropriate product to suit their needs.
- Following up on callbacks to meet customer’s expectations.
- Ensure you have an in-depth knowledge of the product that you are retaining in order to achieve the job requirement.
- Meeting challenging targets.
- Delivering productivity targets.
- Be positive and polite and maintain professional and ethical working practices at all times.
- Be a company ambassador and advocate of our brand.
- Adherence to quality measures in line with OFT regulations.

**Specifications**:

- Excellent verbal communication.
- Excellent customer service skills.
- Excellent rapport building skills.
- Excellent sales and negotiation skills.
- Ability to multitask a multitude of duties.
- Ability to manage own time.
- Ability to understand the needs of our customers.
- Ability to promote company products.
- Be efficient.
- Reliable and committed to the role.
- Be self-motivated.
- To work as part of a team building team relationships.

**Salary**: Up to £35,000.00 per year

**Benefits**:

- Employee discount
- On-site parking
- Private medical insurance
- Wellness programmes

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent, ST1 3JJ: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Bilingual customer service: 2 years (required)