Patient Pathway Supervisor
2 weeks ago
Working in a demanding but rewarding environment our Patient Pathway Supervisor ensures that we provide the best service to our patients.
You will need to be passionate about patient care and customer service. This role will support and provide day to day line management of staff.
You will support patients with booking appointments. Ensuring all clinic outcomes are recorded in an efficient and timely manner, notifying G.P.s and/or other referrers into the service of patient D.N.A.s (did not attends). To retrieve and prepare clinic letters, ensuring relevant patient documentation is available for some outpatient clinics.
You should possess previous experience working in a customer facing environment preferably within the NHS, possess basic keyboard skills, good organisational and excellent communication skills.
Register patients on Trust IT systems ensuring accurate and timely inputting of information.
This role is responsible for arranging appointments with patients and will therefore spend a large amount of time speaking with patients and negotiating appointments.
Manage electronic referrals as per trust policy
One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.
Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.
Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.
To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
- Check GP referral letters and register patients on Medway and CAB where necessary.
- To be aware of the 18 week RTTP Target and the Trust and patient’s responsibilities therein.
- Submit referrals for assessment and make new outpatient appointments as prioritised by the Consultants.
- Telephone patients to negotiate appointments, or print and send partial booking letters as appropriate.
- Manage all electronic referrals as Trust policy
For full details please see attached job description and person specification
-
Patient Pathway Co-ordinator
3 days ago
Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeWe are currently recruiting for a full time dynamic and flexible outpatient Patient Pathway Coordinator. The role is based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. The successful post holder will be working within a very demanding but rewarding environment and will need to be...
-
Patient Pathway Co-ordinator
2 weeks ago
Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeWe are currently recruiting for a dynamic and flexible outpatient Patient Pathway Coordinator. The role is based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. You will be working within a very demanding but rewarding environment and will need to be flexible. You will be required to...
-
Patient Pathway Co-ordinator
2 weeks ago
Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeWe are currently recruiting for a dynamic and flexible outpatient Patient Pathway Coordinator - Fixed Term contract until the 31st December 2025. You will be based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. You will be working within a very demanding but rewarding environment and...
-
Patient Pathway Co-ordinator
2 weeks ago
Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeWe are currently recruiting for a dynamic and flexible outpatient Patient Pathway Coordinator - Fixed Term contract until the 31st December 2025. You will be based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. You will be working within a very demanding but rewarding environment and...
-
Patient Pathway Co-ordinator
5 days ago
Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time**We are currently recruiting for a full time dynamic and flexible outpatient Patient Pathway Coordinator. The role is based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. The successful post holder will be working within a very demanding but rewarding environment and will need to be...
-
Patient Pathway Co-ordinator
1 day ago
Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeWe are currently recruiting for a dynamic and flexible Patient Pathway Coordinator in Gynaecology Outpatients based at Colchester Hospital. The successful post holder will be working within a demanding but rewarding environment and will need to be flexible.** **The ability to effectively & efficiently organise workload is essential. You will be required to...
-
Outpatients Supervisor
3 days ago
Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time**Working in a demanding but rewarding environment our Patient Pathway Supervisor ensures that we provide the best service to our patients.** **You will need to be passionate about patient care and customer service. This role will support and provide day to day line management of staff.** **You will support patients with booking appointments. Ensuring all...
-
Pathway Tracker
2 weeks ago
Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeWe are looking for a vibrant, confident person to join the team to help deliver a high quality service in the MDT Team at Colchester Hospital. Do you have excellent administration skills, an eye for detail, the tenacity to ‘go that extra mile’ in a very busy environment and care about patients that may be facing a diagnosis of cancer. Colchester and...
-
Cancer Pathway Tracker
2 weeks ago
Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeWe are looking for a vibrant, confident person to join the team to help deliver a high quality service in the MDT Team at Colchester Hospital. We currently have 2 Fixed Term position available - 1x 9 Months & 1x 12 Months Do you have excellent administration skills, an eye for detail, the tenacity to ‘go that extra mile’ in a very busy environment and...
-
Radiotherapy Pathway Co-ordinator
2 weeks ago
Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeWe have an opportunity for a Radiotherapy Pathway Co-ordinator. You will work with the Radiographers, Clinicians and wider MDT team to ensure all patients, who are referred for radiotherapy, begin their treatment in a timely manner, and in accordance with national targets and research-proven treatment pathways. As a key member of the Radiotherapy team you...
