Contact Centre Team Leader
2 weeks ago
We are looking for a Contact Centre Team Leader to join our Out of Hours team at Stannah.
Joining the out-of-hours team, you will be managing a small team that plays a crucial role in supporting our extensive network of Service Branches in delivering exceptional service to our valued customers outside of regular working hours. This involves resolving technical queries (or escalating to our service/repair engineers), sales enquiries and general administration tasks.
The Out of Hours service delivery is part of our National Service Branch Teams enabling 24 hour, 7 days a week support.
If you're passionate about customer satisfaction and thrive in a fast-paced environment and have experience managing a team in a similar environment, this is the perfect opportunity for you
As the Contact Centre Team Leader, you will be the primary point of contact for the team. You will be responsible for the team's performance and ensuring seamless operations. Your responsibilities will also include monitoring performance, ensuring adequate coverage, and continuously improving processes to enhance efficiency and streamline operations.
In return for your expertise and dedication, we offer a competitive salary, professional development opportunities, and the chance to be a part of a reputable company with a rich history of over 150 years.
**Key Responsibilities**:
- Support the team to deliver a service professionally with pride.
- Overall management of the team, monitoring attendance and performance. Carry our regular reviews, and identify areas for training and development
- Maintain communication with customers and resolve complaints
- Ensure activities are scheduled to ensure services are delivered effectively
- Attend regular meetings
**Minimum Requirements / Qualifications**:
- Previous experience managing a team in a similar environment
- NVQ 3 in Management or equivalent
- NVQ 3 in Customer Service or equivalent
**Company Information**:
Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.
We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.
**Benefits Include**:
- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, which is paid to all employees each quarter, based on Group Company profits
- 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations.
- Life Assurance Scheme
- Long Service award scheme, with additional holiday benefit
- Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
- Employee Assistance Programme
- Company Sick Pay
- Enhanced maternity and paternity provision
MandROOH
-
Contact Centre Team Leader
4 days ago
Dartford, United Kingdom Rydon Full timeOverview: Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre has an opportunity for a Team Leader to join us on a permanent full time basis. Our Contract centre in Dartford, Kent is full of outgoing and friendly people. Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception...
-
Contact Centre Team Leader
15 hours ago
Dartford, Kent, United Kingdom Rydon Full time £40,000 - £70,000 per yearOverviewRydon's dynamic, supportive and fun inbound Contact Centre has an opportunity for a Team Leader. Our Contract centre is in Dartford, Kent and the position would be offered on a hybrid working basis, 4 days in the office and 1 day per week from home. It's a fun and sociable office which promotes an inclusive culture. Every successful customer service...
-
Out of Hours Contact Centre Team Leader
2 days ago
Dartford, United Kingdom Stannah Full timeJob Description Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team! Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office. You will be required to work shifts within the office. This job will...
-
Out of Hours Contact Centre Team Leader
2 days ago
Dartford, United Kingdom Stannah Group Full timeCompany Description Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a...
-
Out of Hours Contact Centre Team Leader
2 weeks ago
Dartford, United Kingdom Stannah Full time**Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team!** This job will involve managing a small team that plays a crucial role in supporting our extensive network of Service Branches in delivering exceptional service to our valued customers outside of regular working hours. This involves resolving technical queries (or escalating...
-
Out of Hours Contact Centre Team Leader
7 days ago
Dartford DA ED, United Kingdom Stannah Full time £35,000 - £40,000 per yearCompany DescriptionStannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a...
-
Out of Hours Contact Centre Team Lead
2 days ago
Dartford, United Kingdom Stannah Group Full timeA manufacturing company in Dartford is seeking an Out of Hours Contact Centre Team Leader to manage a small team providing customer support outside regular hours. The role involves resolving queries, monitoring performance, and ensuring effective service delivery during evenings, nights, and weekends. Ideal candidates will have proven leadership experience...
-
24/7 Contact Centre Team Lead — Dartford
2 days ago
Dartford, United Kingdom Stannah Full timeA leading service provider in Dartford is seeking an Out of Hours Contact Centre Team Leader to manage a team providing support outside regular working hours. The successful candidate will have team management experience and exceptional interpersonal skills. Responsibilities include overseeing team performance, handling customer complaints, and ensuring...
-
Contact Centre Administrator
1 hour ago
Dartford, United Kingdom Sureserve Full timeContact Centre Administrator – Sureserve Sureserve Group provides market‑leading compliance and energy services across the UK, with 4,000 employees working from over 20 offices. Sureserve Compliance South delivers heating services within the social housing sector across London and the South East, supporting domestic gas, commercial gas, renewables and...
-
Customer Service Operative
1 week ago
Dartford, United Kingdom Rydon Full timeOverview: Are you an outgoing and friendly individual that enjoys interacting with people and providing high-quality customer service? If your answer is yes, then a Customer Service Advisor position within our vibrant and supportive Contact Centre could be just what you are looking for. Our office is based just outside of Dartford, Kent although we do...
