Student Fees Advisor

2 days ago

Leeds, United Kingdom University of Leeds Full time

**Student Fees Advisor**:
**Salary: Grade 4 (£21,197 - £23,715 p.a. depending on experience)**

**2 vacancies available**:
**1 x ongoing role**

**1 x fixed-term role**

This role will be based on the university campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

**Do you have excellent customer service skills? Can you work as a member of a busy team, processing transactions and dealing with enquiries?**

The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

Your main responsibility will be assisting in the charging and collection of tuition fees and the collection of University owned accommodation fees. You will also be involved in the administration and maintenance of student / sponsor records within both our finance and student systems. You will provide a high class service that is responsive to the needs of all stakeholders.

You will have proven customer service and communication skills, as the role includes dealing with queries received from varied sources, including in person at the student service centre counter. Experience of debt collection is essential, as is the confidence to deal with sensitive financial issues. Knowledge of the Banner student system and SAP finance system is desirable.

**What we offer in return**
- 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) - That’s 42 days a year
- Generous pension scheme options plus life assurance.
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
- Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more

**To explore the post further or for any queries you may have, please contact**:
Sarah Fabron, Student Fees Manager

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