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Customer Operations Agent
2 weeks ago
Here at P&O Ferries we are recruiting several Customer Operations Agent within our Tourist Team based in Hull. If you a great communicator who likes a varied role and enjoys working with the public then this is an ideal role for you.
This role is a guaranteed hours contract (a guaranteed 16 hours per week plus additional hours if/when required)
If you are looking for a flexible temporary role which fits in around your life working for a travel super giant then this could be the role for you
The main purpose of this role is to support the management team to deliver a cost effective, customer focused check in and disembarkation service to our tourist passengers. You will be a customer focused individual who is happy to work in varied weather conditions and be flexible in your approach
**What you’ll be doing**
- Marshalling passengers, in conjunction with Government agencies (Customs, Immigration, Special Branch), delivering a high standard of customer service.
- To check-in passengers, in conjunction with Government agencies (Customs, Immigration, Special Branch), delivering a high standard of customer service.
- To assist with the embarkation and disembarkation of vessels whether customers have travelled by vehicle or foot giving clear direction.
- To check all boarding cards and travel documentation in line with statutory authority requirements.
**About you**:
- Able to demonstrate effective, clear verbal communication skills
- Able to deliver a high standard of customer service, with a pro-active approach
- Ability to work under pressure and remain calm
- Excellent timekeeping
- Good Health & Safety awareness
- Clean valid full driving licence (desirable not essential)
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity
