Customer Operations Agent
7 days ago
We are P&O Ferries, with great brand heritage and the support of a global parent company there has never been a better time to join us
**The role**
We now have permanent opportunities for Customer Operations Agents within the Gatehouse based in Hull.
With this role you will be supporting the management team to deliver an efficient port operation to customers.
As part of the role, duties will include:
- Receiving and forwarding freight units/enter cargo information accurately
- Receiving and processing dangerous goods documentation
- Receiving and processing relevant customs documentation
- Checking and verifying labelling on dangerous goods shipments, highlighting any concerns to management
- Shift work (10 week pattern including weekends as per rota) - indoor and outdoor duties in all weathers
- Checking-in and processing driver accompanied freight vehicles
- Completing regular inventories of cargo units on the quay
- Checking temperature controlled units at regular intervals ensuring they are within agreed limits
- Assessing potential damage claims
- Carrying out other such duties consistent with the job holders responsibilities
**The organisation**
P&O is part of one of the best loved brands within the UK and we are considered a ‘superbrand’ - we have been providing a logistics service across Europe and into the UK for a number of years and you can see our iconic branding across both the road and rail network.
We are part of DP World whose vision of enabling global trade fits with our global vision for the 21st century. We are going through our biggest transformation in our history which includes providing new routes, new ways of doing business and creating synergies across a number of disparate brands as well as huge technology leaps that will see us at the forefront of a technology revolution.
Our people are our most important asset and we are building a world class team from all over Europe and the world to help us thrive in the new normal. We have the backing of DP World with all of their tools and support alongside the freedom for you to be the best you can be.
**The person**
So what skills are we looking for?
- Good communication skills and able to deliver a high level of customer service
- Ability to enter data accurately on to computer systems
- Experience of working with public and government agencies
- Ability to work under pressure, and flexible to meet business demands
- Ability to carry out administration duties
- Health & Safety awareness
- Full UK Driving Licence
At P&O we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.
If this role sounds of interest click on the link below to apply.
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