Workshop Controller
2 weeks ago
**About the role**
Are you a great team leader with exceptional inter-personal skills? Are you ready to take things to the next level? BMW & Mini Solihull is currently recruiting for a Workshop Manager. This is a unique opportunity to work with the BMW & Mini brands at a veryexciting time in the brands history.
**About you**
This role would suit someone already working as a Workshop Manager or Workshop Controller, however an experienced senior Service Advisor would be considered.
Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
Ensure efficient use of materials, equipment and labour resources.
Build strong relationships with the brand and have a strong understanding of warranty processes.
Actively coach and support the service team to develop individual competencies.
Develop training plans for all technical personnel, and play an active role with development.
Ensure Health and Safety procedures are observed and maintained at all times.
Ensure efficient progression of work through the workshop.
To identify key processes and work on improving workshop flow and streamline the customer journey.
Increase productivity by removing waste, alongside tracking KPI's and team management.
**Why Sytner?**
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Bespoke Flexible Working Solutions
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- Free onsite parking
- One day a year paid voluntary / community work
- Business social events
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.
We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
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