Workshop Controller
3 days ago
An excellent opportunity has arisen for an experienced Workshop Controller to join our Honda Dealership in Solihull. Hours of work are 8am - 5pm, Monday to Friday, as well as occasional Saturday cover.
The Workshop Controller is responsible for ensuring maximum productivity in the workshop, liaising between Service Advisor’s and Technicians, ensuring that all required work is actioned effectively and efficiently. This role also includes a measured amount of productivity and a hands on approach.
Description
Managing the workflow of all jobs to brand standard.
Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
Provide focused management to the service department team, to ensure an excellent customer experience.
Ensure processes are always adhered to.
Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
Manage the performance of the workshop to ensure that KPI targets are achieved.
Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
Support the department team as required and ensure that all work is completed on time.
Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started.
Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)
**What we're looking for**:
This role would ideally suit someone who has previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and are looking to Listers for more opportunities to progress.
Unlimited confidence, resilience, drive, energy and talent.
A well-presented individual with a desire, character and attitude to succeed.
What we offer
25 days holiday plus bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Free Parking / On-site Parking
Company Events
Why Listers?
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