Supply Chain Planner

**Job title**:
**Job Title: Supply Chain Planner**

**Position**: Permanent**

**Functional area: Account Management Division**

**Reporting to: Account Management Division Deputy General Manager**

**Purpose of the job**:
SALES ORDER PROCESSING: to manage the orders of our distributors, liaising with the warehouse, suppliers and other members of the team to ensure their queries are timely looked after and the goods are shipped in line with customers’ expectations.

OPERATIONS PLANNING: Demand planning, inventory control and reporting of sales, stock, shipment schedules and KPIs.

PROJECTS: Support the Account management team with implementation of new business/lines of products, and projects to improve the efficiency of the company which might require extensive ERP development.

OTHER DUTIES: Internal/external auditing support, Customs/product classification, item master update, logistics cost reporting, etc.

**General Duties**
- Sales Order Processing for all Mitsubishi Air-conditioning products (Units, accessories, spare parts):

- Daily processing of sales orders in our system
- Tracing and release of Back Orders in our system
- Preparing and supplying the necessary documentation (P/L, Proforma invoices) to our customers
- Liaising with the Warehouse staff to resolve logístical issues.
- Liaising with our European and Asian suppliers.
- Consult with Technical Team (Pre/After sales as appropriate) to support sales.
- Release Stock and Control aged back orders on a daily basis to support inventory management
- Filing of necessary shipping documentation (POs, Bill of lading. waybills, invoices, credit memos, etc)
- Operations Planning
- Demand planning for assigned category: Regular update of mid
- and long-term forecasts and other parameters that assist on creating purchase orders to vendors.
- Ensure we have the right amount of stock to fulfil customer demand without incurring in shortages or generating surplus inventory.
- Liaising with vendors to ensure production is on time, assigning priorities when required and keeping customers well informed on shipping schedules of future incomings.
- Keep close and fluent communication with the technical team in order to understand the product, its compatibilities with other units and the product life cycle, to better be able to estimate the demand.
- Generate internal reports and KPIs to measure the performance of the business.
- Day to day monitoring of:

- Production schedule
- Inbound process
- Sales orders and stock reservations
- Projects:

- Support with new business set up
- Support with new lines of products and new customers
- Support with new demand planning and replenishment system
- OTHER DUTIES
- Internal/External audit support
- Customs/product classifications
- Update of item master in the system
- Troubleshooting of ERP system.
- Logistic cost benchmarking, Route to market study etc.

**Required Skills**:

- Good analytical and numerical skills
- Good Communication skills
- Excellent Customer service attitude (internal/external)
- Minimum 2 years' experience in demand planning and stock management.
- Proactiveness
- Teamwork and cooperation with colleagues
- Personal responsibility
- Commercial awareness
- Ability to manage priorities
- Initiative and problem-solving attitude
- MS Office (Advanced - Excel is key)
- Experience with System/ERP (nice to have)
- Accounting knowledge (nice to have)
- Interest in the technical aspects of aircon units (Desirable)

**Education**:

- English and Maths GCSE Grade C or above, or equivalent

**Location**:

- 5 The Square, Stockley Park, Uxbridge, UB11 1ET

**Working Hours**:

- 9:00 - 17:00 (1 hour lunch break) to be confirmed
- 35 hour working week over Monday to Friday