Administrator

1 day ago

Widnes, United Kingdom Fir Park Medical Centre Full time

Dealing with emis documents and docman documents Opening/scanning/actioning of post received Action diary entries within patient records Filing and retrieval of medical records Clinical coding of relevant documents received Be sympathetic and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour. To use own initiate to answer queries, and forward relevant communication to staff To be responsible for accurate data entry of patient information to comply with practice policy. To assist the practice manager and deputy in any necessary administration duties delegated.
Support and uphold an open, positive and honest working culture. Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision. Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action. Identify and promote best practice and innovation to improve efficiency and productivity Manage the day to day practice administration, ensuring that correct procedures are implemented and monitored.
**For example**: Work closely with colleagues to ensure quality standards are met in respect of crossover arrangements, office standards and communications. Attend meetings as required. There may be additional clerical duties based upon specific practice needs To adhere to the safeguarding policy for adults and children and act as an advocate by processing concerns appropriately, as per practice policy. Participate in the maintenance of the practice complaints register, and in resolving complaints and in improving serv ice.
Practice the highest level of confidentiality when dealing with all aspects of patient information. To monitor and collect all patient data required and ensure that we are compliant with accurate data collection. To assist the management team in implementing service development initiatives. Contribute to achievement of CQC Fundamental Standards Participate in activities to assess compliance with CQC Fundamental Standards.
Comply with all practice policies and procedures, ensuring maintain awareness, understanding and adherence to all practice policies, and ongoing updates/amendments as per intranet, particularly relating to sickness/absence, safeguarding, confidentiality, health and safety, fire safety and evacuation, information governance and disaster recovery. Report to the practice manager any faults or safety worries with equipment and the premises. Undergo further training as required by the practice. Adhere to practice dress code.
Participate in regular personal development reviews. Adhere to practice HR policies and procedures

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