Waiting Staff

**Details**:
**Reference number**:

- 267858**Salary**:

- £24,457**Job grade**:

- Other- CGD2**Contract type**:

- Permanent**Business area**:

- In House Services and Estates**Type of role**:

- Estates
- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- WestminsterAbout the job

**Job summary**:
The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Catering Services sit within the In-House Services and Estates team and are responsible for the efficient operation of the House of Commons catering facilities within an agreed financial framework. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests’ requirements translates into our customer experience.

**Job description**:
We are looking for enthusiastic team members to join our events front of house service delivery team who are responsible for greeting, assisting, and serving guests at functions and events. The post holder will help assist with event space preparation, service, and clean up, and respond to questions, complaints, and requests.

**Person specification**:

- Experience of delivering an excellent standard of hospitality service within a customer facing catering role, demonstrating flexibility and the ability to respond to the ever-changing dynamics of the service environment and the needs of different groups of people.
- Ability to engage with a variety of people and adapt style and content to meet audience needs whilst upholding the values of equality, diversity, and inclusion, demonstrating an understanding of how personal behaviour affects others.
- Experience of delivering a high standard of service in line with the objectives of a hospitality business in a diverse environment of customers and other stakeholders, demonstrating a positive suggestive sales approach.
- Ability to work successfully within a team demonstrating a flexible approach; understanding team goals and objectives; offering help to team members when requested and being proactive at quiet times.

**Benefits**:
In addition to your salary, we offer an attractive range of benefits including:

- 30 days’ annual leave, pro rata (increasing to 35 days after first full leave year).
- Civil Service pension with an average employer contribution of 27%.
- Interest free season ticket loan and bicycle loan.
- Excellent ‘In-House’ and external training for professional and career progression (either within the catering service or elsewhere in Parliament).
- 5 over 6 day working shift patterns with Sundays and all Bank Holidays off.
- ‘Star Awards’ staff recognition scheme.
- Access to our confidential Employee Assistance Programme with a 24/7 helpline.

Things you need to know

**Selection process details**:
More information on the role and the full criteria can be found in the Job Description.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our vetting charter.- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- Recruitment Team
Recruitment team :