Sales & Despatch Administrator

**Job description**

**About Us**

At Wood Innovations, we strive to build a progressive and forward-thinking team that is focused on personal growth and development. We understand that our employees are the foundation of our company, and we aim to create an environment that allows them to thrive and reach their full potential. Our commitment to providing outstanding customer service is a key competitive advantage, and we believe that this requires a team of passionate and dedicated individuals.

**Job Type: Full Time, Permanent**

**Job Title**:Sales & Despatch Administrator

**Salary: £18,000-£20,000 based on experience**

**Location: Walsall**

**About the Role**

This dynamic role will involve various duties including:

- Receiving and processing sales orders on the ERP system
- Verifying orders, including customer’s personal information and payment details.
- Raising picking lists, checking off orders picked and processing delivery dockets from picked sales orders.
- Preparing the daily haulage manifest and organising the haulage schedule with freight companies.
- Ensuring that all relevant documentation is ready, on time, for handover to the haulage companies each day.
- Dealing effectively and efficiently with customers’ requests & queries. i.e., stock availability, delivery times, notification of delays etc.
- Imparting technical and product information to customers including offering alternative product choices.
- Dealing with customer queries and complaints
- Proactive telesales function within the sales office focussing on individual and team KPI’s.
- Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
- Meet and greet in the office and dealing with any trade enquiries.
- Work effectively with other departments.
- General office administrative duties and any other duties that may be assigned.

**Skills & Experience**

**Essential**
- Working knowledge of the Microsoft Windows and the Office packages.
- Knowledge of sales processes/order process and order fulfilment.
- Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.
- Self-motivated and organised individual.
- Strong telephone communication skills.
- Ability to multi-task, prioritise, and manage time effectively.
- Have the ability and confidence to develop own technical product knowledge.
- Demonstrate strong administrative and communication skills, both written and verbal.
- Be friendly, helpful, with a positive attitude and be a flexible team player.
- Maths and English GCSE grade C and above.

**Desirable**
- A minimum of 1 years relevant experience in Customer Services, using a similar system in a similar industry.
- Working for an importer/distribution company in a similar role.
- Previous experience of using an ERP system.
- Previous experience of working with flooring products or construction products.

**Key Relationships**
- Operations Managers in Newry & Walsall
- CEO
- The rest of WI team

**Benefits**
- Opportunity for career progression within a dynamic, forward-thinking team who are willing to encourage and assist with career progression.
- Normal Office Hours Monday - Friday 9-5.30pm
- 28 Days Holidays (including stats, Christmas & New Year Shutdown)
- Option to join a contributory stakeholder pension scheme after three month’s service.
- Option to join the company’s health benefit scheme after three month’s service.
- Tech Scheme allows all employees to benefit from discount on tech goods.
- Workplace Bonus Scheme
- Cycle to work scheme.
- Staff health and wellbeing programme.
- Free on-site parking
- Kitchen/catering facilities on site including complimentary tea/coffee/milk/water/bread and butter.
- Opportunity for personal and professional development and attend external training seminars.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

**Job Types**: Full-time, Permanent

**Salary**: £18,600.00-£20,000.00 per year

**Benefits**:

- Casual dress
- Discounted or free food
- On-site parking
- Private medical insurance
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- United Kingdom: reliably commute or plan to relocate before starting work (required)

Work Location: One location