Service Advisor

3 days ago

Ashford, United Kingdom Lookers Plc Full time

OTE: GBP £34,800.00/Yr. Overview:
**Mercedes Benz of Ashford**

**42 Hours weekly**

**£30,000 per annum**

Lookers Mercedes Benz of Ashford is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 4 Service Advisors, 8 Vehicle Technicians and our enthusiastic and friendly Service Manager, Lee Hamilton.

With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Ashford is the place to be.

As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager, Lee Hamilton.

**Responsibilities**:

- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications:
You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave

For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

  • Service Advisor

    1 day ago

    Ashford, United Kingdom Jago Consultants Full time

    Job DescriptionService Advisor needed in the Ashford area of Kent We are working with a Motor Garage who are actively looking for a Service Advisor to join there friendly team. Ashford area of Kent. Job Role – Motor Vehicle Service Advisor  Salary – Negotiable depending on experience Service Advisor Duties include: Ensuring customers are aware of...

  • Service Advisor

    3 days ago

    Ashford, United Kingdom Prima Ardelle Associates Full time

    **ARE YOU AN EXPERIENCED SERVICE ADVISOR? ** **EXCITING OPPORTUNITY WITHIN A MAIN LEADING CAR DEALERSHIP** **COMPETITIVE BASIC SALARY UP TO £25,000+ D.O.E PLUS O.T.E & BENEFITS** My client a main dealer in Ashford who provides excellent further career progression? My client, is seeking a Service Advisor to join their existing team within their busy Service...

  • Customer Service Advisor

    1 day ago

    Ashford, United Kingdom Jago Consultants Full time

    Job DescriptionCustomer Service Advisor needed in Ashford, Kent. We are working with a Car Dealership in the Ashford area of Kent who are actively looking for a Customer Service Advisor to join there friendly team. Strong telephone skills needed. No Automotive experience necessary although would be beneficial. Strong Customer Service and telephone skills...

  • Service Advisor

    3 days ago

    Ashford, United Kingdom Steven Eagell Toyota Ashford Full time

    **Service Advisor** **Ashford** Ready for an exciting career? With an award-winning employer? We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning...

  • Customer Service Advisor

    2 weeks ago

    Ashford, United Kingdom New Appointments Group Full time

    We have an urgent 3 month temporary requirement for an experienced Customer Service Advisor to work in a busy office in the Ashford area.- You will deal with the initial enquiry and try and help and solve as many of the issues and answer as many questions as possible before passing and on to colleagues that you are unable to assist with. - You will need to...

  • Customer Service Advisor

    7 days ago

    Ashford, United Kingdom European Metal Recycling Full time

    About our opportunity: **Are you looking to have a sustainable career? Whilst truly making the world better, fairer and greener for the next generation.** You will be a true hero in the eyes of future generations to come. By playing a key part in our bold commitment to transform our business into a provider of net zero carbon sustainable materials by 2040....

  • Nhs 111 Service Advisor

    1 day ago

    Ashford, United Kingdom Ad Warrior Full time

    **NHS 111 Service Advisor** **Location**:Hybrid working with travel to one of our contact centres in either Ashford (Kent), Ipswich or Norwich as and when required **Salary**: Hourly rate of £10.30 plus enhancements for unsociable hours up to £16.48 - Are you looking for a better work life balance? _ - Do you want to help make a real difference to the...

  • Service Advisor

    7 days ago

    Ashford, United Kingdom Invicta Omoda & Jaecoo Ashford Full time

    **We are the Invicta Group!** Welcome to The Invicta Group - where heritage meets horsepower. With over 100 years of automotive excellence, we’re not just selling cars - we’re creating unforgettable guest experiences. The Invicta Group operates across multiple locations with brands like Mazda, MG, Subaru, Omoda, and Jaecoo and introducing Chery to...

  • Insurance Customer Service Advisor Excellent

    2 weeks ago

    Ashford, United Kingdom Office Angels Full time

    **Job Title**: Customer Service Advisors x2 **Location**: 1 in Ashford, 1 in Whitfield, near Dover (Office based) **Salary**: £19k-£21k **Hours**:Monday-Friday, 9am-5pm The company we're recruiting for are going through a period of expansion and as a result would like Office Angels to recruit 2 Customer Service Advisors, one based in their Ashford office...

  • Customer Service Advisor Permexcellent

    2 weeks ago

    Ashford, United Kingdom Office Angels Full time

    As a Customer Care Advisor you'll be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost effective way.The Company we're recruiting for ensure they inspire, challenge and put their heart and soul into their...