Customer Service Advisor Permexcellent

1 week ago

Ashford, United Kingdom Office Angels Full time

As a Customer Care Advisor you'll be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost effective way.The Company we're recruiting for ensure they inspire, challenge and put their heart and soul into their customers and each other.

**Job Title**: Customer Care Advisor

**Location**: Ashford (office based), free parking

**Salary**:£28k

**Hours**: Monday-Friday, 8:30am-5pm or 9am-5:30pm

**Department**:You'll be working as part of the Supply chain team (this position is working in modern offices and isn't a call centre environment)

**As a Customer Care Advisor you will be responsible for**:

- Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
- Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers.
- Preparing debit and credit notes, processing customer complaints and returns.
- Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
- Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.
- Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings.
- Proactively asking for and acting on customer feedback.
- Experience of working in a customer service environment, dealing with internal and external customers to resolve any issues promptly and effectively
- Experience/knowledge in Exports and International Trade
- Administration and order processing experience
- Intermediate Excel capability
- SAP experience would be ideal but not essential

**Next steps**:
Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice Terms apply*

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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