Quality Assurance Administrator

2 weeks ago

Stafford, United Kingdom Network Plus Full time

**Quality Assurance Administrator**

**Our Company**

Since its formation in 2000, Network Plus Group has gone from strength to strength following successful contract awards and acquisitions. The Group comprises Network Plus Services, Go Traffic Management, Capital Traffic Management, EOS and Network Plus Multi Utility.

Network Plus is now one of the UK’s leading utility and infrastructure providers, with offices and depots stretching from Carlisle to the South coast. We deliver services to clients and the public 24/7/365.

Core services include repair, maintenance, construction and installation of utility and infrastructure assets. We provide traffic management through our sister businesses; Go Traffic Management and Capital Traffic Management. Vegetation management and tree cutting activities are provided through EOS Contracting.

We pride ourselves on hiring and retaining fantastic people. We aim to be inclusive and respectful in the way we develop our people.

**The Role**

Working together with the Quality Assurance (QA) team, county managers and supply chain partners to validate and provide accurate Incident Report Forms for reactive response workstreams in line with OFWAT Regulations.

Working in line with Contract KPI and ODI measures for Reactive Sewerage Services whilst achieving contractual daily SLAs.

**Responsibilities**
- Manage County daily WIP (Work in Progress) orders against SLAs and compliance regulations.
- Review Daily Reactive Response SLA Failures for Mitigations to support operations.
- Resolve Weekly Order Rejections from Severn Trent
- Attend Adhoc Reactive Response Sites with County to support Crews on site for Feedback.
- Build relationships with Supply chain partners to source outstanding Feedback.
- Weekly Review of Escalation Incidents to ensure accurate ODI reporting

**Experience Required**
- Experience with SAP desired but not essential.
- Microsoft Applications including Excel and word.
- Strong Attention to Detail required to manage quality control.
- Previous Administrative experience required.
- Operative knowledge desired but not essential.
- Processes & System Training would be provided.

**Requirements/Behaviours**:

- Driving Licence not required however role would require attendance to monthly meetings at Stafford premises.
- May be required to attend Job Sites with Operations to provide Feedback Quality support and training to supply chain partners.
- Will be responsible for the Quality Management of County Incident.
- Overtime may be required during high volume weather events/holiday period.

**Salary and Benefits**

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer**. **We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

**Job Types**: Full-time, Permanent

**Salary**: £20,319.00 per year

**Benefits**:

- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Stafford, ST16 3EL

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