Service Supervisor

2 weeks ago

Falmouth, United Kingdom Ocean Group Full time

**Service Supervisor**
Ocean BMW Falmouth are looking for a Service Supervisor to join its high performing team. If you have a passion to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in the automotive industry.

**The main duties of the role include**:

- Create and maintain a customer centric environment to guarantee all customers are welcomed and looked after professionally in line with manufacturer standards and Ocean Group expectations.
- Align performance with manufacturer key performance indicators, adapting where required.
- Link between front of house and workshop maintaining efficient and consistent flow of work, updates and time management with high standards of data capture to eliminate wasted time.
- Overseeing the service advisors, coaching and managing their workloads.
- Working directly with the workshop controller and parts manager whilst monitoring job progress.

Consistent reviews/checks to hold team accountable for daily tasks, clear daily expectations to be monitored and completed by the team.
- Ensure the team have the correct level of support and training allocated to achieve department manufacturer and Ocean targets.
- Provide clear and consistent direction of what is an expected customer journey for all potential scenarios.

NPS scoring Provide outstanding customer service personally and as a team to gain as many returns as possible and above national average scoring.
- Maximise workshop profit opportunities.
- Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Accurately maintain the service department loading system in line with workshop capacity.
- Raise job cards and Provide customer estimates, according to company policy on schedules and pricing.
- Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure.
- Be able to meet all deadlines as set by aftersales manager and company procedures.
- Adhere to all Health & Safety, environmental and Company policies and procedures.
- Ensure accurate documentation for warranty work in line with requirements and dealership policy.
- Create, maintain, and manage processes to guarantee continued success and consistency in the department whilst management is away from the business.

**Profile**:
**About You**
- Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the Aftersales Department.
- Passion for customer service and the ability to develop rapport and trust with customers and your team to resolve conflict situations calmly and reasonably.
- Excellent administration and organisational skills, with good diary management.
- The ability to lead by example.
- Proven experience as a Service Supervisor in the automotive industry or a Service Advisor looking for the next challenge in their career.
- Valid, clean UK Driving Licence and must be eligible to work in the UK.

**Rewards**

Your hard work will be rewarded with:
22 days holiday per year plus bank holidays.
Eye test vouchers.
Pension scheme.
Continued career development at the BMW Training Academy.

Your working hours will be a 5-day, Mon-Fri - 42.5hrs. No Weekends.

Salary - £30,000 with an OTE of £37,000

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