Shop Supervisor

Shop Supervisor

3 The Moor, Falmouth, TR11 3QA

Be there when it matters

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical and emotional support every year, in our hospices and neurological centres, in people's homes and in the community.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team you’ll be helping us Inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.

Our bright and airy Sue Ryder charity shop is located on ground level at 3 The Moor, Falmouth, next to the bus stop. We have two car parks within easy walking distance, making it convenient to drop off donations. We have regular customers and characters who really brighten our days with a laugh, joke or a song, creating a happy and friendly atmosphere. We have a great range of items for sale from clothing, something for the home, to jewellery that brightens up an outfit or books and toys to keep the children amused. We have a newly expanded department for menswear, so there is something for everyone. Our stock includes new goods like quality wool and household items.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come and assist and support our Shop Manager to run our Falmouth shop and contribute to the work we do across Sue Ryder

As our new Shop Supervisor you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can do attitude and a good understanding of financial and IT administration

Other responsibilities include:

- As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales and achieve targets.
- Help to lead a team to deliver great customer service to our donors and customers
- Work with the local community to generate sufficient donated stock to drive sales.
- Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority
- Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in store campaign’s to promote the brand and national fundraising initiatives.
- Help to manage an effective stock processes through the Epos operation

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Access to Employee support programme
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.

Interview date: TBC

If you want more than just a job, We want you.

Join the team and be there when it matters.

Sue Ryder supports people through the most difficult times of their lives. Whether that’s a terminal illness, the loss of a loved one or a neurological condition - we’re there when it matters. Our doctors, nurses and carers give people the compassion and expert care they need to help them live the best life they possibly can. Shops, including boutiques, vintage and retro shops, and large format stores, we want to continue drive up the income that our retail operations generate.