Station Assistant

5 days ago

London, United Kingdom Transport for London Full time

**Organisation** **-** Bus Operations

**Job** **-** Bus Operations

**Position Type** **-** Full Time

**Salary - £32,065.00**
**Location - Victoria Coach Station, London**

**You'll be required to work a variety of shift patterns including weekends and public holidays**

**Overview of role**

We're recruiting for Station Assistants

Do you have what it takes to become a Station Assistant at Victoria Coach Station?

As a Station Assistant, you’ll play a vital role in the day-to-day safe operation of Victoria Coach Station, with key responsibilities including giving our customers the best possible service, managing incidents, supporting TfL colleagues and coach operating partners and engaging with our control teams.

**Key Accountabilities**

Giving great customer service from our information desk and roving patrols to provide information related to scheduled coach services, facilities at the Coach Station and general enquires about onward public transport travel in London, the UK and abroad

Supporting all aspects of Mobility Assistance ensuring bookings are correctly documented within Excel and organising customer assistance. Ensuring customers are taken to their coach in a safe and timely manner.

Act as the first port of call in emergency situations and carry out First Aid for all users of the Coach Station.

Carry out scheduled and ad hoc security patrols to ensure the continued safe and secure operation of the coach station.

Liaise with operators’ ground staff to provide real time information to all customers and stakeholders.

Assist with the management of both vehicle movement areas, directing vehicles and assisting drivers with manoeuvres to ensure procedures are followed and coach services arrive,berth and depart safely and efficiently.

**Skills, Knowledge & Experience**

**Knowledge**

Education to GCSE or equivalent (essential)
General knowledge of policies and procedures - especially those relating to health and safety (desirable)
Have, or be able to quickly acquire, a recognised qualification in first aid. (essential)
Have, or quickly be able to acquire, a PCV driving licence qualification (desirable)

**Skills**

Well-practised, demonstrable communication skills, both oral and written,
Proficient in the use of Microsoft Office products including Outlook, Word and Excel.
Good negotiating skills and the ability to influence people.
Excellent customer service skills in a busy 24/7 front-line operational environment and ability to manage difficult conversations.
Motivation to achieve quality results and to seek continual improvement.

**Experience**

Working under pressure in a front-line environment.
Achieving results with mínimal supervision, resolving problems and reacting dynamically to challenging situations
Delivering world class service to multiple stakeholders with limited resources

**Equality, diversity and inclusion**

**Application Process**

**Benefits**

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

  • Station Assistant

    7 days ago

    London, United Kingdom Transport for London Full time

    **Station Assistant** **040549** **Organisation** - Bus Operations **Job** - Bus Operations **Position Type** - Full Time **Salary £29,533 plus excellent benefits** ***Location: Victoria Coach Station** **Purpose** Is delivering excellent customer service at the heart of everything you do? Come rain or shine you will be the face of Victoria Coach...

  • Station Control Assistant

    3 days ago

    London, United Kingdom Network Rail Full time

    Station Control Assistant - London Paddington Managed Station **Location**: London, GB **Department Name**: Wales & Western Region **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an...

  • Station Administrator

    3 days ago

    London, United Kingdom London Ambulance Service NHS Trust Full time

    An exciting opportunity has arisen to take up position as Station Administrator at Ilford Ambulance Station. Pivotal to the effective and consistent delivery of the ambulance service at the heart of the capital, the Station Administrator provides support to the Group Management Team across all areas of delivering an ambulance service including audits related...

  • Station Administrator

    3 days ago

    London, United Kingdom London Ambulance Service NHS Trust Full time

    An exciting opportunity has arisen to take up position as Station Administrator atIlford Ambulance Station. Pivotal to the effective and consistent delivery of the ambulance service at the heart of the capital, the Station Administrator provides support to the Group Management Team across all areas of delivering an ambulance service including audits related...

  • Station Control Assistant

    4 days ago

    London NC, United Kingdom Network Rail Full time

    LocationLondon, GBDepartment NameCT St Pancras QX G1About Network RailNetwork Rail High Speed Ltd (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1). We bring together high speed domestic and international rail services with top brands in retail and hospitality under the roof of the iconic...

  • Station Control Assistant X2

    5 days ago

    London, United Kingdom Network Rail Full time

    Station Control Assistant x2 - London Paddington Managed Station **Location**: London, GB **Department Name**: Wales & Western Region.RWES..MS. **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're...

  • Assistant Transfer Station Manager

    3 weeks ago

    London, United Kingdom WR Logistics Full time

    Job Title:Assistant Transfer Station Manager - Hazardous Waste Location:Romsey Salary:Up to £45,000 About the Opportunity I am currently recruiting for an experienced Assistant Transfer Station Manager to support the efficient operation of their established facility in Romsey. This is a fantastic opportunity for a technically skilled professional with a...

  • Station Fitter

    1 day ago

    London, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers**, **doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,300 employees, our people are the reason we are so successful and the Fleet Production team make a...

  • Station Assistant

    3 weeks ago

    London, United Kingdom GTR Full time

    Station Assistant - Finsbury Park - Finsbury Park Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! Key to your role, at all times, is...

  • Station Chef

    2 weeks ago

    London, Greater London, United Kingdom The Counter London Full time £25,000 - £35,000 per year

    **About Jude's Thai**Jude's Thai is a small but growing Thai street food brand that brings authentic, vibrant flavours of Thailand to the streets. We're all about bold flavours, fresh ingredients, and serving our customers with warmth and energy. Our team is tight-knit, hands-on, and passionate about food — every role makes a big difference.Role SummaryAs...