Technical Support Specialist

Technical Support Specialist

Are you a Technical Specialist with a background of providing 2nd and 3rd line support? This is a great opportunity to join a fun technical team and develop in your career.

**Position**: Technical Support Specialist

**Location**: Hybrid/ Swindon (M4 corridor) (flexibility to work from home one to two days per week)

**Hours**: Full time

**Salary**: £28,000 to £34,000 per annum - plus competitive benefits package

**Duration**:Permanent

**Benefits**: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual StaffDay, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

**The Role**

Part of the Hardware and Systems Team, this role involves the provision of systems support on a range of systems. This role supports the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff.

Your main duties will be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society’s hardware and software. You will also provide technical guidance to other TechnologySupport Desk staff members.

You will be joining the organisation at a very exciting time, where they are moving from a hybrid technical infrastructure to a fully Microsoft 365 cloud infrastructure. You will be working closely with the infrastructure engineer working on the projectsinvolved with this.

**About You**

As Technical Support Specialist, you will have experience of:

- Working within an IT helpdesk environment
- PowerShell, Microsoft Online (365) and Exchange Online Management modules
- Migrating a business from on-premise to Office 365 services
- Supporting and administering Office 365 services
- Replacing and troubleshooting computer hardware components
- Supporting and maintaining range of peripheral devices
- Working within a project team

If you think this describes you then we’d love to hear from you. Please submit your CV together with a 250-word statement that sets out why you’re interested in this position.

**In Return**

**Commitment**

As a Christian organisation who believes you were created with a unique character, you have gifts and abilities that are all your own, so the charity is willing to explore how what you have might fit what is needed.

**The checklist**

**It's personal**

**Learn and grow**

When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits the charity. The organisation is committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resourcesavailable.

**Together and apart**

The charity believes in home working where it's appropriate, and during lockdown made that work really well.

**Celebrating difference**

Universal acceptance for everyone, everywhere is at the heart of the organisation, promoting diversity of thought, culture and background, which connects the entire charity. As such, the charity is proud to be an Equal Opportunity Employer and values diversityand aspires to reflect this in its workforce. Applications from people representing all sections of the community are welcome.

**Level ground**

The organisation is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

You may also have experience in areas such as Technical Support Specialist, Technical Support Officer, Technical Support Helpdesk, Helpdesk, Technical Helpdesk, IT Support, Ist Line, 2nd Line, Support Officer, IT Helpdesk, IT Helpdesk Officer, IT HelpdeskSupport, Office 365.

Please note: This role is being advertised by NFP People on behalf of the organisation.