Head of National Accounts

**Be part of our Team**

As pioneers of Clinical Pharmacist-led services, here at Interface we believe that a career in healthcare is more than just a job, it’s a vocation.

Our mission is simple, to improve clinical outcomes and improve patients’ lives. Regardless of your role, be it in a support function at head office or in the field as a Clinical Pharmacist, we want you to be part of that journey and know that you are making a difference.

Interface Clinical Services, an IQVIA business has delivered over 35,000 days of NHS support including screening, clinical audit and patient clinics. Our success and growth is built on our ability to work alongside both the NHS and industry partners, acting as a genuine ‘interface’ to develop pioneering healthcare solutions for patients.

**Job Overview**

Direct Medical Sales operations to achieve the overall revenue and contribution targets for an assigned group of customers through the attainment of project milestones, customer satisfaction and project extensions.

**Essential Functions**
- Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.
- Approve actions on human resources matters in consultation with Human Resources and other relevant departments.
- Ensure that staff have the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan and mentored training experiences, as applicable. Act as a coach and mentor for managers.
- Deliver a variety of Sales and Health Management Services projects (or country equivalent) according to the milestones set and at the required level of profitably.
- Overall financial accountability for projects. Ensure key financial performance milestones (e.g., revenue and profitability) are achieved and provide regular feedback on the financial performance of the project.
- Manage the overall customer interface so that profitable business and customer loyalty are maintained. Act as “the voice of the customer’’ at all levels of the organization.
- Develop long term relationships between the organization and an assigned group of customers so that long term customer loyalty is maintained and enhanced.
- Provide support to Business Development to strengthen relationships with existing clients and generate awareness on prospects.
- Create Account / Customer plans - monitor, review, report on and amend plans as appropriate.
- Produce pricing and contractual agreements for assigned customers.
- Provide accurate forecast information regarding new business and existing contracts / projects.
- Develop and roll out new service offerings and capabilities.
- Create and develop standards of call quality within the team.
- Expected to contribute to strategic decision making and continually seek opportunities to improve or develop the business.
- Ensure the reporting of any identified Adverse Events in line with prevailing process and guidelines.
- Project a professional impression of the Company and act in accordance with the relevant Pharmaceutical Industry’s Code of Practice
- Perform other duties as assigned.

**Qualifications**
- Bachelor's Degree Life Science or related field Req
- 10 years’ medical sales experience including 4 years’ line management experience
- Equivalent combination of education, training and experience.
- Good understanding and knowledge of Pharma Industry, Health Service and related procedures.
- Good understanding of the wider work of IQVIA.
- Fluency in software operating systems, such as MS Office and customer relationship management systems
- Advanced management skills.
- Good verbal and written communication skills.
- Planning and financial management skills.
- Interpersonal, organizational and leadership skills.
- Ability to manage conflicting priorities and multiple, varied projects.
- Ability to establish and maintain effective working relationships with co-workers, managers and clients.
- AZDL - Driver Licence - Valid And In State ( Required

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