Current jobs related to Veterinary Receptionist - Stanley - Westway Veterinary Group

**Veterinary Receptionist - Full-Time (40 Hours per Week)**:
We are looking for a highly motivated individual who can work both independently and as part of a supportive and dedicated team.

**Key Responsibilities**:

- Deliver excellent front-of-house and client care
- Handle enquiries professionally, both face-to-face and over the phone
- Maintain a professional and compassionate approach at all times
- Support clinical teams in ensuring a smooth client journey

**Essential Skills**:

- Exceptional customer service skills
- A professional and confident telephone manner
- Strong organisational abilities and attention to detail
- Ability to remain calm under pressure in a busy environment

**Role Details**:

- Full-time: 40 hours per week
- Weekend and bank holiday work required on a shared rota basis
- Flexibility is essential - this role will involve working across our southern sites (Consett, Eden Hill, and Houghton-le-Spring)

**Experience**:

- Veterinary experience is not required - full training will be provided

**Key Responsibilities**:
**Client Communication & Customer Service**:

- Greet clients and their pets in a warm, professional manner.
- Schedule and confirm appointments for consultations, procedures, and surgeries.
- Provide basic information on services, pricing, and pet care guidance.

**Administrative & Clerical Duties**:

- Maintain accurate client and pet records using practice management software.
- Process payments, issue invoices, and handle financial transactions.
- Assist with insurance claims and required documentation.
- Ensure the reception area is clean, organized, and welcoming.
- **Check GDPR compliance** to ensure all client and patient records are properly stored and handled.

**Debt Collection & Management**:

- Monitor and follow up on outstanding invoices.
- Contact clients to arrange payment for overdue accounts.
- Maintain and update the **debt list**, ensuring records are accurate and up to date.
- Escalate unresolved debts according to practice policies.

**Pharmacy & Dispensing Assistance**:

- Prepare and dispense medications under veterinary supervision.
- Ensure correct labeling and documentation of prescriptions.
- Provide clients with basic medication instructions as directed by the veterinary team.
- Monitor stock levels and notify the team when supplies need replenishing.

**Cleaning & Hygiene Maintenance**:

- Ensure reception and waiting areas are kept clean and sanitised.
- Assist in cleaning consultation rooms and equipment after appointments.
- Maintain hygiene standards in high-contact areas to promote a safe environment for clients and pets.

**Animal Handling & Support**:

- Assist with safely restraining pets during examinations or minor procedures if required.
- Help monitor and comfort nervous or anxious animals in the waiting area.
- Support the veterinary team with moving or positioning animals when needed.

**Skills & Qualifications**:

- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Basic knowledge of veterinary terminology and medication (preferred but not required).
- Competence in using computer systems and scheduling software.
- Attention to detail and ability to handle sensitive information with confidentiality.
- Comfortable working around animals of all sizes and temperaments.

**Job Types**: Full-time, Permanent

Schedule:

- 10 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- Veterinary Receptionist: 1 year (preferred)
- Customer Service: 1 year (required)

Work Location: In person