Veterinary Receptionist

Veterinary Receptionist – Full-Time (40 Hours per Week)

Permanent Position (subject to successful probation)

We are looking for a highly motivated individual who can work both independently and as part of a supportive and dedicated team.

Key Responsibilities:

• Deliver excellent front-of-house and client care
• Handle enquiries professionally, both face-to-face and over the phone
• Maintain a professional and compassionate approach at all times
• Support clinical teams in ensuring a smooth client journey

Essential Skills:

• Exceptional customer service skills
• A professional and confident telephone manner
• Strong organisational abilities and attention to detail
• Ability to remain calm under pressure in a busy environment

Role Details:

• Full-time: 40 hours per week
• Typical shifts: 8:30am – 7:00pm, 4 days per week (subject to business needs)
• Weekend and bank holiday work required on a shared rota basis
• Flexibility is essential – this role will involve working across our southern sites (Consett, Eden Hill, and Houghton-le-Spring)

Experience:

• Veterinary experience is not required – full training will be provided

Key Responsibilities:

Client Communication & Customer Service:

• Greet clients and their pets in a warm, professional manner.
• Answer phone calls, respond to emails, and handle client inquiries.
• Schedule and confirm appointments for consultations, procedures, and surgeries.
• Provide basic information on services, pricing, and pet care guidance.

Administrative & Clerical Duties:

• Maintain accurate client and pet records using practice management software.
• Process payments, issue invoices, and handle financial transactions.
• Assist with insurance claims and required documentation.
• Ensure the reception area is clean, organized, and welcoming.
• Check GDPR compliance to ensure all client and patient records are properly stored and handled.

Debt Collection & Management:

• Monitor and follow up on outstanding invoices.
• Contact clients to arrange payment for overdue accounts.
• Maintain and update the debt list, ensuring records are accurate and up to date.
• Escalate unresolved debts according to practice policies.

Pharmacy & Dispensing Assistance:

• Prepare and dispense medications under veterinary supervision.
• Ensure correct labeling and documentation of prescriptions.
• Provide clients with basic medication instructions as directed by the veterinary team.
• Monitor stock levels and notify the team when supplies need replenishing.

Cleaning & Hygiene Maintenance:

• Ensure reception and waiting areas are kept clean and sanitised.
• Assist in cleaning consultation rooms and equipment after appointments.
• Maintain hygiene standards in high-contact areas to promote a safe environment for clients and pets.

Animal Handling & Support:

• Assist with safely restraining pets during examinations or minor procedures if required.
• Help monitor and comfort nervous or anxious animals in the waiting area.
• Support the veterinary team with moving or positioning animals when needed.

Skills & Qualifications:

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of veterinary terminology and medication (preferred but not required).
• Competence in using computer systems and scheduling software.
• Attention to detail and ability to handle sensitive information with confidentiality.
• Comfortable working around animals of all sizes and temperaments.

Job Types: Full-time, Permanent

Experience:

• Veterinary Receptionist: 1 year (preferred)
• Customer Service: 1 year (required)

Work Location: In person