Childrens Centre Receptionist

Job Introduction
Job Title: Children's Centre Receptionist (Part Time 25 hours per week)

A bit about us:
Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces - there’s really something for everyone

Our Practice Model - “Our City, Our Children, Together” - was chosen by colleagues, parents and carers, children, and young people to reflect our collective commitment to working collaboratively, it is more than just a practice model, it is a shared vision. Every part of this model has been co-produced with the people who access and deliver our services. It represents our values, our relationships, and our belief that, by working together, we can create the best outcomes for children, young people, and their networks. This is a model we can be proud of and one that truly belongs to all of us.

An exciting opportunity has arisen to work with a dedicated team of professionals. Our Children Centres and Family Hubs are bustling & exciting place to work. We provide services and support to children aged 0-5 years and their families. Every day is different

The Role:
The receptionist role is vital to ensuring a positive and welcoming experience for all visitors, families, and staff. As the first point of contact, you will play a crucial role in creating a friendly and professional atmosphere
- As a receptionist your primary responsibility will be to greet and welcome individuals with a warm and friendly demeanour, making them feel valued and comfortable. You will provide accurate information about the Children's Centre's services, programmes, and events, ensuring that visitors and families are well-informed
- Effective communication management is an essential part of the role of receptionist. You will answer phone calls, take messages, and transfer calls to the appropriate staff members. Your clear and concise communication skills will help in providing prompt and accurate information to callers
- Appointment scheduling and room bookings will also be part of your responsibilities. The receptionist will assist in scheduling appointments for families and coordinate room bookings for staff and partner agencies to ensure the smooth running of services available at the centre. You will ensure rooms are ready to use in line with bookings and resources needed are available including refreshments if needed
- In addition, the receptionist will contribute to the smooth operation of administrative tasks. This includes sorting mail, helping to manage office supplies, and maintaining records via the children centre referral recording systems.
- The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service users/staff information. The post holder should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail
- We are looking for a professional, friendly team player to work with the existing team who is enthusiastic, motivated and with a proactive and can do attitude
- Overall, your role as a receptionist is crucial in creating a positive and professional first impression, managing communication effectively, and supporting the administrative functions of the children’s centre

Our offer to you:

- At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
- Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
- Part of the Local Government Pension Scheme - option to join the AVC Scheme
- Progression - opportunities and training through a wide range of high quality learning
- Health and Wellbeing - offer including Employee Assistance Programme
- Cycle to Work and Travel Pass Schemes
- Drive Time - a salary sacrifice car lease scheme
- Family friendly policies with enhanced leave
- Discounted Gym Memberships
- Employee Volunteering Scheme
- Medicash

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