Business Support Administrator

About the role

**Business Support Administrator**

Fixed Term, Part Time

Up to £23,871 per annum - pay award pending

Location: Harlow

Working Style: Anywhere worker

**Part Time - 29.6 hours per week**

**Actual salary based on 29.6hrs per week up to £19,096.80 per annum - pay award pending**

**This role is classed as an ‘Anywhere Worker’ however there is an expectation for you to be able to work in the Goodman House, Harlow office when required.**

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK and is undergoing significant transformational change to further enhance customer focus, service and delivery. As part of this, the Business Support team will work in specialised Business Centres to promote specialised knowledge and improved service and efficiencies.

**The role**

The Business Support Administrator works as part of a business support team to deliver administrative and support activities, proactively managing workload, taking initiative and using personal judgement to resolve internal and external customer issues.

This role involves providing administration support and minute taking for our adoption panel. A strong working knowledge of the activities provided within a business centre and the processes required is essential to develop in order to provide coaching and mentoring support to Business Support Assistants.

**You will be**
- Providing high quality, more complex business support activities within a business centre.
- Managing time effectively to meet deadlines and service level agreements and proactively communicating with customers and/or Business Centre Manager(s) to update on progress.
- Resolving internal and customer queries whilst alerting customers and/or Business Centre Manager(s) to urgent or complex issues when required.
- Providing advice and guidance to Business Support Assistants, acting as their Coach/Mentor and being their first point of escalation for resolving unusual or complex customer work requests.
- Maintaining an up-to-date knowledge of processes, corporate systems and standards, sharing useful knowledge and information to the Business Support team.
- Demonstrate effective communication and engagement with customers, Business Centre Managers and Business Support Administrators to ensure an effective business support service.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.

**Skills, knowledge and experience**
- Educated to RQF Level 2 (GCSE), including Maths and English, with an NVQ Administration Level 2 or equivalent by experience.
- This position will require minute taking skills, relevant transferable skills are desirable, however full training will be provided.
- Evidence of the ability to develop skills and knowledge within role.
- Ability to use computerised systems with a high level of speed and accuracy.
- Previous experience of managing electronic or hard copy filing systems.
- Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.

To read more about us please visit:
**Why Essex?** Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

**What you should do next**

**Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and**expects all employees and volunteers to share this commitment.**

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here.

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