Patient Administrator

Chelsea and Westminster Hospital - Patient Access
We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster Site working in our busy Admin Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.
The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.
As a team player they will need to be able to demonstrate excellent communication skills, be organised, adaptable and flexible show empathy and concern for others.
Working Monday to Friday 9-5
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.
The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:
Clinical Offices
A&E
Main reception
Central Outpatient Booking Team
Clinical Imaging
Wards
Endoscopy
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
Some roles may require weekend shifts at multiple sites.
Roles and responsibilities
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
Interact with patients and relatives in distress in a sensitive and empathetic manner
Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
Ensure all procedures are followed re data capture for service specific outcomes.
Ensure all paperwork is filed appropriately
Arrange interpreter and transport services where indicated
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
Provide cover across the POD as and when required
Provide an excellent standard of service to patients at all times
Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets