Client Care Team Member

1 week ago

Southport, United Kingdom Fletchers Solicitors Full time

**Client Care Team Member**

**Location: Southport/Hybrid**

**Salary: £21,840pa**

**Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.**

**About Fletchers Solicitors**:
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

**Main Responsibilities for the role**:

- Assisting the Head of Client Care with reporting on a weekly basis or as requested.
- Being always the independent voice whilst ensuring that communication is constant between the client team and other teams and that the client is regularly updated of case progression and developments.
- Understanding of performing ID checks and working with Compliance Team if further information is needed.
- Thorough reviewing of files, to ensure that excellent client service is being provided.
- Engaging with immediate and wider teams to share client service advice/assistance.
- Proactively responding and resolving client service enquiries from team members and clients
- Identifying and solving problems.
- Helping provide training with the Head of Client Care as and when required.
- Managing own task list
- Excellent client service skills
- Good organisation skills
- Customer service experience
- Ability to work as part of a team.
- Excellent attention to detail
- Excellent communication skills and telephone manner

**DESIRABLE QUALIFICATIONS, SKILLS AND EXPERIENCE**:

- Ability to use Microsoft packages and proclaim.

**In return Fletchers can offer**:

- Competitive salary
- 35 hours working week
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some Dental, optical and other medical expenses
- Enhanced company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awards

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