Diary Coordinator

**_Do you have what it takes?_**

We're looking for a _Diary Coordinator / Scheduler_ to join the Auger team based at our state-of-the-art head office in Wallasey.

**_ The benefits_**
- An attractive starting salary of £21,058.86, rising to £22,721.54 after a successful 6-month probation period, plus 5% pension contribution.
- Annual profit share bonus paid in November (traditionally circa £2,250)
- 21 Days Annual Leave + 8 Statutory Bank Holidays - annual leave increases with length of service.
- Westfield Health Cash-back Plan, giving you access to services such as dental care, optical care, physiotherapy and a 24 Hour GP, including coverage for your children and gym discounts.
- A focus on training, development and career progression.
- Modern contemporary office environment, with frequent social events.
- Auger has awarded an annual cost of living rise which for the past 5 years has exceeded the national average.

**_
A little about Auger_**

We are an independent specialist with an impeccable reputation who work on behalf of major UK insurers. We provide a national service for drainage, water mains and subsidence claims across the UK.

We achieve this through our exceptional people, who consistently exceed the expectations of our clients and customers alike. We pride ourselves on our “Auger Family” environment, creating an engaged and inclusive workforce where the importance of the individual's needs are always our priority. To be successful in any role with us we believe you need the tools, support and environment in which to flourish and we take this really seriously. We truly believe in our core values: doing 'whatever it takes' for our customers, colleagues and communities.

**_
The role_**

In the Diary Coordinator role, you will be part of a team responsible for scheduling appointments for our 105 nationwide engineers. We aim to provide exceptional service, visiting our policyholders as quickly as possible and sending the engineer with the right skills and equipment to solve our customer’s issue. This must be balanced with looking after our engineers on the road, ensuring that their working day is manageable and workload is spread evenly amongst the entire team.

**_ Preferred experience_**
- Experience in scheduling site visits or appointments
- Strong knowledge of UK postcodes & geography
- Excellent communication skills, both verbal and written
- Worked within a fast-paced administration team environment
- Outstanding customer care
- Problem-solving skills

**_ We’d love to hear from you if_**
- You are eager to understand and adhere to the ‘Auger Way’
- You are confident in finding solutions and overcoming unforeseen challenges
- You take pride in the high standard of your work
- You are enthusiastic, self-motivated and like to take ownership
- You are ready to kick start your Auger career - we want our working relationship to be a longstanding one
- Willing to work towards a professional qualification

**_ Prerequisite_**
- A clear basic DBS check

**_ Our interview process_**
- Successful applicants will be contacted to schedule the initial telephone interview
- Final stage interview will be a Face-to Face Interview at our Head Office