Information and Support Assistant

6 days ago

Edinburgh, United Kingdom University of Edinburgh Full time

**UE04 £21,630 - £23,715 per annum, pro rata**

**Information Services Group, User Services Directorate, Help Services**

**Open-ended**

**Part time; 25 hours per week ( Monday - Friday, 9am - 2pm)**

**The Opportunity**:
This post is based in the Moray House Library. Occasional work at other Edhelp service desks within other Edinburgh University libraries will be required.

**Your skills and attributes for success**:

- Proven communication and interpersonal skills
- Problem solving skills, ability to adapt to change, and to work flexibly in order to respond to shifting service needs
- Ability to manage a high volume of enquiries (face to face/online)
- Ability to work both in a team and independently
- Accurate and methodical

When applying, please include your CV along with a supporting statement explaining your suitability for the post.

Click here to view full job description.

**As a valued member of our team you can expect**:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits **pension scheme **, **staff discounts, **family friendly initiatives **, and much more. Access our **staff benefits page **for further information and use our **reward calculator **to find out the total value of pay and benefits provided.

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

We expect interviews will be held in September.

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our **right to work **webpages.

As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.

Help Services is made up of two large teams that provide help and support for all IS services 7 days per week with extended opening hours depending on the period within semesters.

The Main Library team manages services at the Main Library including responsibilities for the central Helpdesk, Reception, Meeting and Training suite, Accessible rooms and uCreate Resource cCentre

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