Information & Support Assistant (EdHelp)

5 days ago

Edinburgh, Edinburgh, United Kingdom University of Edinburgh Full time £26,093 - £28,778 per year

We are looking for a part-time, Information & Support Assistant to join our friendly and welcoming Edhelp Team. This position is fixed term until 31 July 2026 and is based in our historic New College Library. Founded in 1843 as the library of the Free Church College, New College Library now serves the University's School of Divinity. It is one of the largest theology libraries in the UK. It is situated on the Mound just a few minutes' walk away from Waverley train station and local bus routes.

The Information & Support Assistant will work Tuesday to Friday 1pm till 5pm all year round plus Saturdays 12noon till 5pm during semester (34 weeks) making this role ideal for someone who has to balance work with other commitments.

What we can offer you:

  • A competitive salary of £26,093 - £28,778 (UE04) (pro rata for part time staff)
  • A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance.
  • Generous annual leave allowance of 40 days per year inclusive of festive closure days (pro rata for part time staff)
  • Highly competitive defined-benefit pension scheme with a substantial employer contribution
  • A day of paid leave annually for your chosen volunteering activity
  • Access to excellent online learning and a Staff Scholarship fund
  • Varied staff discounts, family-friendly initiatives , support for staff wellbeing and more

Use our reward calculator to find out the total value of the pay and benefits for this role.

What the job involves:

  • Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
  • Giving excellent customer service while offering face-to-face and online help and information to users
  • Shelving, book moving, journal check-in, supporting our scan & deliver service amongst other collections work.
  • Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
  • Resolving user queries whenever possible, passing on those which require more specialist help

View the full job description

A bit about you:

  • Customer focused with proven customer service skills
  • Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
  • Well-developed written, verbal and interpersonal skills
  • Ability to problem solve and be accurate and methodical
  • Ability to manage a high volume of enquiries both face-to-face and online
  • A proven ability to work well independently and as part of a team

Application procedure:

We welcome informal enquiries about the role – to find out more please email Margaret Redpath, EdHelp Services Manager at .

The University is committed to equality, diversity and inclusion. If you have the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of age, gender identity, disability, sexual orientation, religion, belief or race.

Prior to any employment commencing candidates will be required to evidence Right to Work in the UK .

The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

To apply, upload a CV and cover letter before 1st December 2025

Interviews will be held in-person the week commencing the 15th December 2025 .

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