Hex Sales and Service Ambassador
2 days ago
**Location**: Heathrow Express Sales and Service Ambassadors can start their shifts at either Heathrow or Paddington. You must be able to commute to both these locations for start times as early as 04:30 and finish times as late as 00:30.
- **Contract**: Permanent
- **Salary**: £27,314 + commission (please note commission is discretionary and is based on weekly team sales targets being achieved)
**Your role will involve**:
- Providing our world leading customer service experience to our passengers in our terminals, stations and onboard our trains.
- Generating sales of Heathrow Express and 3rd party products across a variety of locations e.g., ticket vending machines and on-board trains.
- Offering service recovery in the moment, to surprise and delight our customers.
- Dealing with emergency and/or confrontational situations in a calm and professional manner.
- Providing our customers with up-to-date information of London and tourist attractions.
- Checking tickets onboard the trains, ensuring our customers receive a personalised service.
- Working dynamically and moving within and between terminals to support our customers and your team members.
**These skills are essential**:
- Experience working within a fast paced, customer facing service environment.
- Fluent in written and verbal English.
- Proven customer service and teamwork skills.
**Ideally, you'll also have**:
- Experience working in a face-to-face sales environment converting enquiries to sales.
- Additional languages are beneficial.
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