Service Coordinator

2 weeks ago

Glasgow, United Kingdom record uk Full time

**Company Info**

Record UK is the UK subsidiary of the Agta-Record Group who is one of the major companies within the automatic pedestrian door systems industry. The group manufactures and distributes door systems to over 40 countries worldwide.

We design, manufacture, supply, install and service automated door systems and aluminium shop-fronts throughout the UK to a wide range of organisations and clients.

Due to continued growth and high demand for its services, the company is now seeking to recruit an experienced Service Planning Coordinator working from our head office in Blantyre.

This is an excellent opportunity for an experienced service coordinator to join our planning team. The main responsibilities of the role are:

- Schedule all labour in your geographic area to achieve required SLA’s for reactive, quoted and PPM jobs
- Efficient route planning of the area’s engineers using the available software to maximise efficiency and reduce travel time
- Ability to work under pressure positively and with enthusiasm to achieve the goals of the area, the team and wider Service team
- Prompt response to customer queries and phone calls
- Monitoring of the KPIs
- Ensure Internal Service System and Client specific web sites are updated and in line with SLA’s
- Cover Service Mailbox, logging calls & answering queries, during sickness or holidays
- Contribute to ISO Business Management system.

**Essential criteria**
- Previous planning experience in a similar service environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and to tight deadlines
- Good geographic knowledge of the UK

**Benefits of Working at Record**

If you are successful, you will join a forward-thinking organisation that is always striving to do better, adopting an empowering working environment that allows you the opportunity to grow and develop in your role and beyond.

As a Real Living Wage employer, you can expect to receive the following benefits when you work at Record UK:

- Life assurance scheme.
- Efficiency bonus scheme.
- Enhanced sick pay.
- Annual salary review scheme.
- Hybrid working scheme.
- Access to an online employee benefits portal.
- Access to an extensive online training portal.
- Access to an Employee Assistance Program.
- Bi-weekly fresh fruit delivery to head office.
- Onsite tea & coffee making facilities.

**Additional Information**

Hours: 40 hours per week.

Holidays: 33 days

Location: Blantyre, G72 0AH

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Free flu jabs
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- Overtime

**Experience**:

- Customer service: 1 year (preferred)
- service planning: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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