Car Repair Customer Service Assistant
2 weeks ago
**POSITION: CUSTOMER SERVICE ADVISOR**
Before applying, please ensure that you meet the criteria required for this position.
The Role: CSA
Reporting to the Customer Service Manager (CSM), responsibilities will include:
- Place the Customer experience at the heart of everything you do
- Liaising with Accident Management and Insurance Companies in a friendly and professional manner
- Make appointments for the Vehicle Damage Assessment Team.
- Manage incoming and outgoing calls to arrange vehicle collection and deliveries.
- Liaise with other Departments as and when required, working as a Team
- Proficient in IT Skills, Excel, Word, and a knowledge of Automotive Repair Systems such as Auto flow Audatex would be an advantage
- To support all other Departments, you will also be supported by the Team to ensure that we all collectively deliver the highest level of service and customer satisfaction.
The Person:
- Are you are focused on providing the best customer service
- You're not afraid of hard work in a challenging and busy environment
- You take the opportunity of excelling yourself with a growing company
- You have knowledge of working within the automotive repair industry
- Previous customer service experience and the ability to deliver 5-star customer service on every occasion
- Excellent Communication Skills
- You can work on your own merit as well as being part of the Team to provide the first-class service expected by our clients
Working Hours: Monday to Friday 08.00am - 5:30pm
**Salary**: Basic £24000 + profit share OTE £28000
**Job Type**: Full-Time
20 Holidays + bank holidays + Wellness 4 days
Experience: At least 3 years working within the Automotive Repair / Service Industry is required
**Salary**: £24,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Profit sharing
- Wellness programme
Schedule:
- Day shift
- No weekends
Supplemental pay types:
- Quarterly bonus
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