Receptionist

**Job Summary**:
We are looking for an enthusiastic and motivated Receptionist to join our reception team to provide support to the doctors and health professionals and Management Team. The post holder will need to be confident, great at multitasking and require excellent communication skills.

**Responsibilities**:

- Answering and dealing with a high demand of telephone enquiries in a professional and courteous manner
- Strict adherence to patient confidentiality at all times
- Arrange patient appointments
- Booking patients in and confirming that their contact details are correct
- Directing patients
- Chasing up documentation/results
- Keeping the reception area and waiting room tidy
- Update SOP’s as necessary
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To assist with the gathering of statistics and information when required.
- To provide flexible cover for members of the reception team during periods of sickness and annual leave
- To register patients as required
- Participate in audits where appropriate
- Keep up to date with changes in processes
- Action workflow and tasks
- Action workflow from our website
- File patient records and correspondence in patient medical records
- To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- To maintain the computer clinic system in an accurate and secure manner
- actively listen, deal tactfully and empathetically with distressed patients or carers
- Ability to communicate effectively, both verbally and in writing, with patients, their families and carers
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Ability to work flexibly and enthusiastically within a team or on own initiative
- Experience of working with the general public and proven customer service skills
- Complete opening and closing procedures in accordance with Practice protocols
- Greeting and directing patients
- Effective maintenance and monitoring of the appointment system
- Liaise with secondary and primary care colleagues, multidisciplinary team members, external agencies and community service providers
- Providing clerical assistance to the Practice as required, including, filing, photocopying and scanning
- Process requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor
- Greeting visitors and following the visitor log procedure and processes
- Advise patients of relevant charges for private services, prepare invoices, accept payment and issue receipts

This list is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder and our business needs.

**Experience, Skills, and Education**:

- Educated to GCSE level or equivalent
- Customer service qualification or equivalent
- Experience of working within a GP practice
- Knowledge of SystmOne clinical system
- High level of written and oral communication skills
- Computer literate
- Excellent organisational skills and ability to prioritise work.
- Ability to maintain strict confidentiality
- Ability to work flexibly as part of a team and independently

**Job Hours and Pay**:
Up to 37 hours over 5 days (Surgery opening hours 8am - 7pm)

Salary dependent on experience & qualification

**Job Types**:
Full time and part time

Permanent

**Location of Work**:
Probus is our main surgery and we do hold clinics at The Merlin Centre and Tregony. The applicant will be required to work at Probus.

**Disclosure and Barring Service Check**:
**COVID-19 considerations**:
All staff are required to do lateral flow tests twice a week

All staff must wear face masks

**Benefits**:
NHS pension

Free onsite parking

Uniform

Company events

Discount at Cornwall Medical Group

20 days of annual leave plus bank holidays

**About us**:
Probus Surgery is a well-established Primary Care business and are proud to offer the highest standard of patient healthcare. Probus is our main surgery and we do hold clinics at The Merlin Centre and Tregony. We currently have 8 GP’s and a great practice team which consists of Paramedics, Nurses, HCA’s, Pharmacists, Dispensers, Receptionists and Admin. We currently have over 9000 patients.

**Our Mission Statement**:
To improve health, well-being, and lives of those we care for.

**Employer details**:
Probus Surgery

Tregony Road

Probus

Truro

Cornwall

TR2 4JZ

01726 882745

Practice Manager - Emma Marjeram

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Company pension
- On-site parking
- Store discounts

Schedule:

- Monday to Friday
- No weekends

COVID-19 considerations:
All staff are required to do lateral flow tests twice a week

All staff must wear face masks

Reference ID: Receptionist 01