Customer Support Coordinator

3 days ago

Chertsey, United Kingdom Hanwha Techwin Europe Full time

**Job Purpose**:

- To provide administration support for the Customer Support team.
- To liaise with client base to ensure an excellent level of customer service is achieved at all times.

**Key Objectives and Responsibilities**:

- To process all sales orders in an accurate and timely manner
- To manage all invoicing processes accurately and within set time frames
- To administer all stock returns to third party warehouse
- Managing queries in relation to order status
- Track all customer orders to final delivery point
- Effective liaison with warehouse regarding delivery schedule / priority shipments
- Accurate and timely reporting on all despatching anomalies, working in conjunction with the warehouse team
- Build and maintain professional relationships with key contacts (internal and external)
- Assist the operations and logistics team leader in all “ad hoc” projects as required
- Plan and manage workloads adhering to all company SLA’s
- Provide backup to colleagues within the sales admin team
- Daily filing / general office housekeeping
- To display an alignment with company values including passion, integrity, honesty and respect
- Other ad hoc duties as requested by Head of Customer Support

**Experience & Qualification Requirements**:

- Educated to Graduate level (Or A-Level education with a minimum of 2 years administrative working experience)
- Intermediate & Advanced Microsoft Office skills, including Excel
- SAP experience would be beneficial, but training can be provided
- English language essential, European language desirable
- Ability to communicate on all levels in a clear and concise manner both verbally and electronically
- Ability to work within tight deadlines and schedules

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Transport links
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chertsey: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Will you in the next 3 years require sponsorship?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- SAP: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

**Location**:

- Chertsey (preferred)

Work Location: Hybrid remote in Chertsey

  • Customer Service Coordinator

    7 days ago

    Chertsey, United Kingdom Office Angels Full time

    **Customer Service & Sales Coordinator - Based in Chertsey, Surrey** **Salary range up to £30k DOE** **Very attractive company benefits & progression opportunities** Our client are a world leading technology provider with offices based close to Chertsey in Surrey. We are searching for a skilled Sales Coordinator to support the Technical team on a sole...

  • Technical Support Coordinator

    5 days ago

    Chertsey, United Kingdom f5 Full time

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Position Summary Primary Responsibilities - Answer inbound customer phone calls - Provide assistance enabling Web Support Portal accounts...

  • Technical Parts Coordinator

    2 weeks ago

    Chertsey, United Kingdom Copperfield Recruitment Ltd Full time

    Technical Parts Coordinator Provide technical and parts support to engineers and customers by identifying, sourcing, and supplying correct gas and heating components. Deliver remote technical assistance to resolve faults efficiently and safely. Key Responsibilities Identify, source, and order correct boiler and heating parts. Support engineers/customers with...

  • Retail Operations Coordinator

    2 weeks ago

    Chertsey, United Kingdom Polar Recruitment Services Ltd Full time

    Retail Operations CoordinatorReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.Location: ChertseyRemuneration: £50,000 - £60,000Are you looking to enhance your career in retail operations within a leading global electronics company? In the role of Retail Operations Coordinator, you will play a...

  • Operations Coordinator

    2 weeks ago

    Chertsey, United Kingdom Monte Laguna Group Full time

    Job description This is an exciting opportunity to join a growing brand as a member of our Head Office Team for our group of 24 Domino's Pizza stores. As a new role to our Group, it will be a fast‑paced, hands‑on role which you will be able to make your own. We are looking for a versatile and proactive Communications Co‑ordinator to join our team. This...

  • Base Coordinator

    5 days ago

    Chertsey, United Kingdom LE BOAT Full time

    **DESCRIPTION** Reporting to the Thames Base Manager, as the base coordinator you will be responsible for the good functioning of the customer facing operations, customer ‘s satisfaction, the quality of the services delivered, the boats condition according to the company standards and the team and their well-being. **MAIN RESPONSIBILITIES**: **CUSTOMER...

  • Head of Customer Operations

    2 weeks ago

    Chertsey, United Kingdom Plum Personnel Full time

    **HEAD OF CUSTOMER OPERATIONS** **CHERTSEY** **CIRCA £60K** **About the role** Our client is looking for a Head of Customer Operations to champion their customer’s journey. This role will see you be instrumental in the continued growth of this fantastic business. Whilst this role is focused on management of operations, the incumbent will be working as...

  • Operations Coordinator

    1 day ago

    Chertsey, United Kingdom Monte Laguna Group Full time

    Job descriptionThis is an exciting opportunity to join a growing brand as a member of our Head Office Team for our group of 24 Domino's Pizza stores. As a new role to our Group, it will be a fast-paced, hands-on role which you will be able to make your own.We are looking for a versatile and proactive Communications Co-ordinator to join our team. This...

  • Operations Coordinator

    7 hours ago

    Chertsey, United Kingdom Monte Laguna Group Full time

    Job descriptionThis is an exciting opportunity to join a growing brand as a member of our Head Office Team for our group of 24 Domino's Pizza stores. As a new role to our Group, it will be a fast-paced, hands-on role which you will be able to make your own.We are looking for a versatile and proactive Communications Co-ordinator to join our team. This...

  • Operations Coordinator

    6 hours ago

    Chertsey, United Kingdom Monte Laguna Group Full time

    Job DescriptionJob descriptionThis is an exciting opportunity to join a growing brand as a member of our Head Office Team for our group of 24 Domino's Pizza stores. As a new role to our Group, it will be a fast-paced, hands-on role which you will be able to make your own.We are looking for a versatile and proactive Communications Co-ordinator to join our...