Collections Consultant

We’re looking for a confident and proactive Collections Consultant to join our Consumer team. In this role, you’ll play a key part in managing our customer accounts by helping to maximise cash collection and prevent debt — all while delivering a great customer experience. You’ll take ownership of your own customer portfolio and work closely with others to ensure timely and effective debt management.

**Salary** - Up to £25,200 per annum dependant on experience

**Location** - Carr Lane, Hull, with hybrid working opportunity

**Advert Closing Date** - 25th July 2025
- Act fast - seize the opportunity to join KCOM, as we reserve the right to close the vacancy sooner than the published date._

**Interview Dates** - To be confirmed after advert closing date

**Key Responsibilities**:

- Proactively manage your own portfolio of customer accounts to meet targets and service levels
- Monitor payment activity and customer behaviour to stay ahead of any issues
- Contact customers regarding late payments to prevent debt escalation
- Create and maintain accurate customer records
- Review account history to recommend solutions that benefit both the customer and the business
- Identify and recommend write-offs for unrecoverable debt where necessary
- Collaborate with internal teams to ensure a smooth and consistent collections process
- Carry out credit checks for new customers to support long-term account health

**Requirements**:

- Confidence speaking with customers and a natural problem-solving mindset
- Great attention to detail and ability to manage your own workload
- A collaborative approach - you’ll be working closely with your team and other departments
- Previous experience in collections or finance-based customer service is a plus, but not essential - we’re more interested in your attitude and willingness to learn

**Perks and Benefits**:

- 28 days holidays plus bank holidays
- Excellent Pension Scheme with generous employer contributions
- Volunteering days
- Life Assurance and Income Protection
- Corporate Discount schemes
- We support hybrid and remote working
- A variety of health, wellbeing and lifestyle benefits to choose from

**About Us**

KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.

At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.

**Why Work with Us**

**_ The Power is all Yours_**

At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.

Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.

Values are not just words for us - they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.

**Equal Opportunity Employer**

We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.

We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.