Experience Writer

**What’s the role about?**

An exciting opportunity has arisen to join the growing UX team at John Lewis & Partners as an Experience Writer. As Experience Writer, you will help improve the customer experience across our digital touchpoints and beyond through expertly-crafted copy.

Sitting in the Omnichannel team, the Experience Writer knows the difference between copywriting and UX writing and will advocate for usability and UX-centred copy wherever possible. The Experience Writer will work across small copy enhancements and large, beginning-to-end journeys, testing and refining content and advising our stakeholders on the importance of copy for the overall user-experience.

As an Experience Writer you will have experience in user-centred design thinking. You can plan and deliver a clearly defined and intelligently-planned content strategy in order to deliver exciting products and services across John Lewis & Partners.

**What will you be doing?**
- Planning, designing and writing user-centred copy for the John Lewis website, app and other touchpoints
- Working alongside UX and UI Designers in multidisciplinary, Agile product teams
- Exploring copy and design solutions using a ‘test and learn’ approach
- Analysing quantitative and qualitative data and insight sources from discovery to form evidence-based copy
- Providing a holistic view of the content experience and mapping across all omnichannel touchpoints
- Planning and facilitating workshops to align stakeholders, establishing customer, business and project requirements to identify risks and dependencies
- Helping drive design and copy quality, consistency and great ways of working between teams through a regular feedback process with your line manager as well as the wider Product team
- Advocating and creating inclusive design solutions following W3C accessibility standards
- Making sure content recommendations are aligned with brand, tone of voice guidelines and proposition/service objectives
- Supporting the Experience Writing Manager in creating and socialising the UX writing strategy and guidelines

For internal applicants only, please see the full job outline here.

**Why do our Experience Writers love working for us?**

This role is a great opportunity to join the growing Experience Design and Experience Writing teams. It’s a hands-on role which will help shape the UX writing guidelines, standards and processes. There are many opportunities to develop personally and professionally depending on the areas you are passionate about, such as accessibility, brand tone of voice, user testing, or getting involved in the democratic side of the Partnership.

**What you'll have**
- Relevant content design or UX writing experience for digital channels
- A good understanding of UX processes using human-centred methods and a test and learn approach
- Solid copywriting skills
- Experience working alongside product, research and designers and the ability to collaborate with multidisciplinary teams

**What else could you bring?**
- Relevant degree or industry-standard qualification
- Retail ecommerce experience
- Experience working alongside or embedded in Agile sprint teams

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.

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