Service Advisor

2 weeks ago

Portsmouth, United Kingdom Snows Group Full time

**Location**

Portsmouth

**Region**

Hampshire

**Category**

Mazda - Portsmouth (SMzP)

(Service)

**Vacancy Type**

Permanent/Full Time

**Salary**

£25,000

**Job Summary**

**The Driving Spirit**

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a **Service Advisor** to join our fantastic **Mazda **Dealership based at **Portsmouth**.

**Your day**

As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include:

- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow up systems.
- Providing customers with estimates, and notifying customer’s promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.

**Have you got what it takes?**
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/ Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.

**What is in it for you?**
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- Health Shield.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

**Hours of work**:
Mon - Fri: 08:00 - 18:00 (with 1 hour for lunch)

Saturday 08:30 - 12:30 (1 in 4 rota)

  • Service Advisor

    2 weeks ago

    Portsmouth, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Portsmouth** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    4 days ago

    Portsmouth, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Portsmouth** **A basic salary of £23,218 and a bonus of £4,800 with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Can you bring a passion for incredible customer service to a new career...

  • Service Advisor

    4 days ago

    Portsmouth, United Kingdom Jago Consultants Full time

    Job DescriptionService Advisor needed in Waterlooville We are working with a Main Car Dealership, who are actively looking for a Service Advisor to join their friendly team.  Salary – £25,000 Basic OTE £32,000 Negotiable depending on experience Hours – Monday to Friday 8am to 6pm, Alternatives Saturdays 1 in 3 Senior Service Advisor Duties include:...

  • Service Advisor

    1 week ago

    Portsmouth, United Kingdom Richmond Motor Group Full time

    **SERVICE ADVISOR** **Depending on experience - £30,000 plus generous bonus scheme - OTE £45,000 per year (Un capped)** Richmond Motor Group is a highly successful, family run multi-franchise group of dealerships. Since we started in 1995 we have won many industry awards, including several from the manufacturers that we are partnered with! If you...

  • Service Advisor

    2 days ago

    Portsmouth, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Portsmouth. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...

  • Customer Service Advisor

    1 week ago

    Portsmouth, United Kingdom Wild Recruitment Full time

    Do you have exceptional customer service skills within a car dealership or automotive industry? Do you work within a fast paced environment and feel ready for a new challenge? We are looking for a resilient and proactive Customer Service Advisor to join a busy office in Portsmouth. You will have a background as a customer service advisor or within a car...

  • Customer Service Advisor

    2 weeks ago

    Portsmouth, United Kingdom MERJE Ltd Full time

    **£21,000 - £23,000 + annual bonus** **Monday-Saturday flexible between 8am-6pm** Do you have recent experience working within customer service? Are you seeking a new challenge working for an award winning organisation? As an Customer Service Advisor, you will be responsible for driving the customer journey by pro-actively responding to customer...

  • Service Advisor

    2 weeks ago

    Portsmouth, United Kingdom Inchcape Full time

    **Service Advisor - Porsche Portsmouth** **Salary up to £**32,146.07 + OTE Up to circa £38k** **45 Hours Full Time** **Create experiences you can be proud of.** Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of...

  • Service Advisor Assistant

    5 days ago

    Portsmouth, United Kingdom Inchcape Retail Limited Full time

    **Service Advisor Assistant - Porsche** As an **Assistant Service Advisor**, you will receive a competitive salary of up to £18,000, excellent training & support, as well as some amazing benefits including; - Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers - Vehicle...

  • Customer Service Advisor

    4 days ago

    Portsmouth, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Portsmouth is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...