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Repairs and Logistics Administrator

2 weeks ago

Lichfield, United Kingdom Ascom Full time

**Repairs and Logistics Administrator**

**About Us**

At Ascom, we’re passionate about connecting people, technology, and healthcare. Our mission is to empower healthcare professionals to deliver exceptional patient care. As our Repairs and Logistics Administrator, you’ll play a crucial role in managing the repair process within our warehouse. Your mission? Ensuring that equipment for customer orders is meticulously planned, quality objectives are met, and delivery deadlines are achieved.

**What You’ll Do**
- **Repairs & Returns Service**:

- Take charge of the receipt, logging, and tracking of all customer returns.
- Keep customers informed about any delays or interruptions in the returns service.
- Maintain impeccable documentation standards to trace returns from receipt to delivery and back to the customer.
- Skillfully manage escalations to resolution.
- **Administration**:

- Handle the receipt and shipments of parts as needed
- Stocktaking
- Collaborate with the Warehouse and Logistics team
- Maintain a high standard within the warehouse to support our service, including customer support, contract fulfillment, and repair order processing

**Who We’re Looking For**
- **Skills and Knowledge**:

- A background in a small warehouse and logistics environment
- Excellent team working skills
- Confidence for providing exceptional customer care
- Proficiency in Microsoft Word, Excel, and our in-house systems.
- Great communication and interpersonal skills
- Effective at collaborating with both internal and external stakeholders
- Good time management
- Ability to remain calm in difficult and challenging circumstances
- Ability to prioritise and organise
- **Experience and Education**:

- 2+ years of experience in a customer focused role
- **Personal Characteristics**:

- Work well with colleagues & customers,
- Strong command of English, both written and verbal.

**Why Ascom?**
- **Inclusive Environment**: We celebrate diversity and believe that different perspectives drive innovation.
- **Growth Opportunities**: Join a team that encourages your professional development.
- **Meaningful Work**: Your contributions directly impact patient care and healthcare outcomes.

**Ready to Make a Difference?