Booking Assistant-cardiology Department

7 days ago

Ermine Business Park, United Kingdom Your World Healthcare Full time

**Booking Assistant**

**Location**: Huntingdon

**Parking**:Not Specified

**Job Type**: Temporary

**Duration of booking**: Expected to last up to 3 months with possible extension

**Proposed start date**: Asap

**Sector**: Healthcare

**Base**:Hospital

**Band**: 2

**Pay Rates**:£10.69 paye inclusive of holiday pay

**Working Days and Hours**:37.5 hours, Monday to Friday, Flexible hours

**Remote working option**: No home working

**Travelling for work purposes**:Not Required

**Job summary**

To ensure that the highest standards of customer service is carried out ensuring the smooth flow of patients through the hospital whilst carrying out administrative, reception and navigation duties. To act as the first point of contact for patients, visitorsand staff, providing an efficient and effective reception service, projecting a professional, helpful manner. Providing a high level of administrative support within a busy Treatment centre environment, whilst projecting a professional, helpful manner ensuringcomplete confidentiality at all times.

**Key Responsibilities**:

- To receive all patients attending the clinic, in a welcoming manner - acting as an ambassador for the hospital.
- Update any patient information as necessary including GP details, addresses, mobile numbers, checking the NHS National Summary Care Record (SCR) for demographic and residency details.
- Electronically arrive patients on the computerised tracking system and navigate to relevant area of the Treatment Centre.
- Update Trust IT systems e.g. E track, PAS, Ecamis as required
- To process requests for Interpreters and/or Hospital transport services
- To participate as a member of the team liaising with the public and hospital staff in all areas on a daily basis, ensuring a positive patient experience.
- Participate in any initiatives within the Department to improve working practices.
- Navigate the patients to the clinical area using the electronic tracking system, working very closely with the nursing and clinical staff to ensure the smooth flow of patients for Outpatient clinics.
- Manage clinic and book appointments using the computerised Patient Administration System (PAS), E-track
- Distribute forms relating to external surveys to patients.
- To answer questions from patients and colleagues from within the department and other departments in a pleasant and helpful manner, demonstrating good customer care skills.
- Pass all medical case notes of patients that 'Did not attend’, cancellations and late arrivals to clinician/nurse for assessment and action as appropriate.
- Keep patients informed of any delays by updating the electronic tracking system.
- Support and uphold good team work.
- To undertake any other clerical duties as from time to time be deemed necessary to ensure the smooth running of the departments.

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