Lightside Internal Sales

2 weeks ago

Bicester, United Kingdom John Nicholls (Trading) Ltd' Full time

**Job Title: Lightside Internal Sales**

**Responsible to**:Branch Manager

**Responsible for**:No staff

**Hours of work**: 7.30am -5.00pm (Monday to Friday) 08.00am-12 noon (alternate Saturdays)

**Job Purpose**: To help achieve branch and company sales and gross profit targets by trading effectively and delivering exceptional customer service.

**Key responsibilities and accountabilities**:

- Responsible for achieving sales GP targets relating to the branch
- Contribute to achieving branch performance targets
- Audit quotations to ensure these are pursued and followed through
- To ensure telephones are answered within company guidelines
- To help deliver branch sales in line with sales targets by actively selling and promoting company products
- To negotiate with suppliers and monitor customer orders to ensure smooth delivery for customers and 100% satisfaction
- To deal with customers both in person and on the telephone, taking orders and helping to resolve customer problems, offering advice where possible
- Build effective customer relationships to ensure that all sales opportunities are maximised
- Contact key customers on a regular basis to review the company’s performance with them and address any issues
- Work with the branches dedicated Area Sales Representative to generate business into the branch
- Support marketing campaigns and promotions to ensure the maximum benefit is gained
- To obtain quotes for special items from suppliers to ensure most cost effective option
- To maintain an up to date knowledge of products in order to deliver exceptional customer service
- To provide cover for the trade counter as necessary

**Further responsibilities**
- Adhere to all company policies and procedures, to include the Company Dress Code Policy, Standards of Performance Policy and Health and Safety Policy.

**Person Specification**

**John Nicholls is a family run business that has been established for over 50 years. Whilst the company has expanded over the years with a current turnover of £65 million, the company’s family values remain embedded within the organisation, always ensuring constant delivery in terms of both the quality of its products and its customer service.**

**Company person specification**
- Committed to delivering the best possible customer service

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bicester, OX26 4LD: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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