Field Service Area Controller

TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK. Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance. Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.

**Principal Objectives**:

- Successfully control and co-ordinate interventions (site visits) for approximately 20-30 field-based engineers.
- Management of interventions until successful conclusion for customers.
- Provide and progress customer quotations for chargeable works outside of normal contracts.

**Key Responsibilities**:

- Call Handling (to receive and log into Database all service calls)
- Controlling and coordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction.
- Updating customer databases
- Completion of daily/weekly and monthly reports
- Daily administration as directed by Call Handler & Area Dispatch Supervisor
- Log and, where applicable, deal with customer queries and complaints

**Skills & Abilities Required (Essential)**:

- Previous experience in a customer service role
- Excellent communication skills
- Good organisational & time management skills
- Proven ability to multitask
- Successful working as part of a team
- Good understanding of Microsoft packages i.e. Outlook, Excel, Word.
- Flexible working when required

**Skills & Abilities Required (Desirable)**:

- ** **Good understanding of IT and software packages

**Reasons to join us**:

- Competitive Salary
- Free Parking
- Salary Sacrifice
- Health Benefits Package
- Life Assurance

**TSG UK Hybrid Working Policy**: TSG UK is pleased to offer a flexible hybrid work pattern for our working community. We feel this encourages the best engagement and collaboration with your team and co-workers, while allowing you to enjoy a work life balance based on your own needs and preferences. Unless otherwise stated, our flexible hybrid work arrangement will request you to be based for a minimum of four days a week in our Longforgan office, Dundee, upon successful probation period.

**Diversity, Equity and Inclusion; our commitment to DEI**:_TSG UK is an equal opportunity employer. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG._