Field Service Area Controller/ Dispatcher

2 days ago

Longforgan, United Kingdom TSG UK Solutions Ltd Full time

**TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK. Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance. Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.**:
**Principal Objectives of the Role**:
**Successfully control and co-ordinate interventions (site visits) for approximately 20-30 field-based engineers.**:
**Management of interventions until successful conclusion for customers.**:
**Provide and progress customer quotations for chargeable works outside of normal contracts.**:
***:
**Key Responsibilities**:
**Call Handling (to receive and log into Database all service calls)**:
**Controlling and co-ordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction.**:
**Updating customer databases**:
**Completion of daily/weekly and monthly reports**:
**Daily administration as directed by your supervisor**:
**Log and, where applicable, deal with customer queries and complaints**:
**Skills & Abilities Required (Essential)**:
**Previous experience in a customer service role**:
**Excellent communication skills (particularly verbal)**:
**Good organisational & time management skills**:
**Proven ability to multitask**:
**Successful working as part of a team**:
**Good understanding of Microsoft packages i.e. Outlook, Excel, Word.**:
**Flexible working when required**:
***:
**Skills & Abilities Required (Desirable)**:
**Good understanding of IT and software packages**:
**Working in collaboration with field based staff**:
**Able to problem solve and use your initiative**:
**Health & Safety**:
**As per Health and Safety at Work Act 1974, Employee's must also**:
**Take care of their own health and safety and that of others.**:
**Co-operate with their employers.**:
**Not interfere with anything provided in the interest of health and safety.**:

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