Trainee Collections Associate

2 weeks ago

Ely, United Kingdom Automated Systems Group Limited Full time

**Location**: Ely, Cambridge
**Type**: Permanent
**Hours**: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid.
**Salary**: up to £22,000
**Start**: ASAP

ASL (Automated Systems Group Ltd) has grown to be one of the UK’s Top 3 independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. With over 7000 customers nationally, we supply the latest technology from many of the world's leading manufacturers. ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market leading quality, service and reliability.

The role of Trainee Collections Associate is a key role within the team dealing with the management of cash inflow and building relationships with customers.

**KEY RESPONSIBILITIES**
- Contribute to developing relationships and communicate with customers on cash collections / debt queries in a timely manner.
- Assist with prompt collections through issuing statements, sending letters, making phone calls.
- Allocate daily cash as received, both cheques and electronic payment
- Ensure that customer account queries and problems are resolved in a timely manner to ensure maximum customer satisfaction.
- Assist with raising invoices and issue credit notes as required.
- Work collaboratively other departments to address account and invoice issues to facilitate payment
- Encourage customers to use direct debit as a payment method where practicable.
- Maintain the system as necessary - create / amend / delete accounts etc.
- Ensuring contact details are up to date on the system.
- Assist with other customer service and finance related duties, as required.

**KEY MEASUREMENTS**
- Meeting departmental deadlines and objectives
- Aged debt on sales ledger
- Direct debit penetration

**SPECIAL REQUIREMENTS**
- Strong communication skills.
- Excellent numerical and problem solving skills.
- A passion for providing excellent customer service and results driven

**IN RETURN WE OFFER**:

- Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Employee Assistance Programme
- Volunteering leave policy
- 10% TradePoint (B&Q) discount
- Free parking

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Life insurance
- On-site parking
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ely, CB7 4EX: reliably commute or plan to relocate before starting work (required)

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