Change Specialist

**Location**: Newbury/Hybrid
**Salary**: Excellent basic salary plus bonus and Vodafone benefits
**Working hours**: Full Time (Mon-Fri 37.5 hours per week)

**Who We Are**

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join us at the heart of Vodafone UK in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

**What you’ll do**

This role sits in the Finance Transformation team within the Finance organisation in Vodafone UK and is assigned to Project Victoria.
Project Victoria is a transformation programme managed by the Digital Data and Transformation team which will migrate all mobile Business Customers from legacy billing platforms to the CCS platform.

The Change Specialist represents Finance and is responsible for ensuring that all impacts of the changes being delivered are assessed and understood, and readiness plans are created and implemented in partnership with Finance so that the change lands successfully, ensuring the best possible experience for customers.
- Represent Finance by feeding in operational requirements to Product owners to aid design, make recommendations based on the impacted Finance journeys and act as point of sign off for designs,
- Carry out impact assessments to determine change and readiness requirements for the Finance resulting from Victoria
- Collaborate closely with service design and process specialists to ensure the documented Finance journeys and associated work instructions meet the needs of Finance
- Identify and manage risks, issues and dependencies, escalating for support where required
- Keep Finance stakeholders engaged and updated about Victoria, involving directly where required or consulting to enable key decisions
- Manage Finance comms within sales, collaborating with programme and sales comms leads to determine approach, timing, audience, content.

**Who you are**
- Working knowledge of project management, operational readiness and/or change management principles and processes.
- Understanding of Finance processes and systems, preferably in a customer facing or channel partner environment would be beneficial.
- Experience of conducting impact assessments and planning and managing operational readiness activities.
- Excellent stakeholder management skills enabling cross-functional collaboration up to Senior level. Strong communication and presentation skills
- Adaptable and resilient, able to work effectively both independently and as part of a team.

**What we offer**

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

**Together we can**

LI-Hybrid
VodafoneUK