Customer Liaison Officer
2 weeks ago
Terrafirma are currently looking to recruit a Customer Liaison Officer to cover London and Essex areas.
As the Customer Liaison Officer your duties and responsibilities will be:
Liaise and support the client customer team and delivery teams to understand customer communications and understand the service incentive mechanism and how we contribute to it
Actively promote TFP customer satisfaction surveys
Develop and implement customer excellence and communication plans for all projects
Support and attend customer drop in sessions with the delivery team and client
Proactively engage with customers and communities to ensure we minimise disruption and leave a lasting legacy
Ensure ownership of any customer issues are being upheld through to resolution.
Preparation and dissemination of daily, monthly and weekly reports
Skills and Knowledge Requirements:
Excellent customer service skills
Ability to build rapport over the phone and in person
IT skills particularly MS Word and Excel knowledge
**Salary**: £24,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Reference ID: TFP CLO
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