Diagnostic Cardiology Receptionist

**JOB PURPOSE**: As a member of the Diagnostic Cardiology Team, support the administrative functions within the team, and all other linked areas e.g. Wards, Clinics and the catheter lab. In the performance of duties, the post holder will be required to liaise with medical and nursing staff and other departments across West Suffolk NHS Foundation Trust as necessary. KEY TASKS: Communication and Team Working To meet and greet patients on Diagnostic Cardiology Reception area, in an appropriate, polite and helpful manner to assist in ensuring the patient experience is as positive and pleasant as possible in line with the Trust Putting Patients First initiative.

To be an effective member of the Diagnostic Cardiology team supporting colleagues and providing cover as required, including preparation and quality assurance as well as reception duties. Facilitate improved communication within the department and between other departments, clinicians, managers, ward staff and other personnel. To utilise tact and persuasive skills when there are barriers to understanding (i.e. language barriers, patient or family members who are emotional, abusive or under the influence of drink or drugs) in order to minimise personal risk Planning and Organising To assist the Manager in maintaining departmental performance with regard to quality and quantity by upholding agreed standards To monitor own performance against previously agreed objectives as identified in the appraisal process To assist in the planning and organising of outpatient diagnostic clinic lists to include the re-scheduling of follow up appointments, completion of clinic outcome codes and facilitating clinic income coding.

Managing People and Resources To take personal responsibility to ensure the correct usage of all resources provided by the Trust to perform assigned tasks To identify, support implementation and participate in any cost improvement measures as required by the department or the Trust Training and Teaching To actively seek and attend in-house training, workshops, formal training, open discussions, and briefings from various expert sources, in order to maintain current efficiency and to increase knowledge and experience levels as required To actively seek knowledge and experience levels required to achieve and maintain agreed objectives. To be responsible for attaining and maintaining proficiency levels necessary to support the patient record and clinic process Attain and maintain proficiency levels in all relevant tasks within the Diagnostic Cardiology team and perform these duties as required To be responsible for providing training to new or less experienced members of staff, as required Policy and Service Development To adhere to West Suffolk NHS Foundation Trust current Policies and Procedures and conform to Standards established by the Diagnostic Cardiology Manager. To ensure that correct procedures are adhered to relating to telephone calls into department and take appropriate action as necessary To work within an overall framework of Clinical Governance To support the Manager in the implementation of Trust Policies such as Risk Assessment and Incident Reporting management Administration To attend discussions, meetings, and functions that have a direct bearing on the patient record and clinic process, as required To uphold highest levels of efficiency relating to the correct usage of the Cardiology Database, e-care, Hospital Information Support System (HISS), Patient Administration System (PAS), and any other data storage system required to maintain standards To be knowledgeable of the correct procedures for developing and maintaining the patient healthcare record To be knowledgeable in the correct procedures of the Electronic Document Management System. To be knowledgeable in all MAJAX procedures related to the Diagnostic Cardiology department.

Clinical and Professional To support the Trust in complying with National Standards, for example Information Governance. To work within legal guidelines, for example Health and Safety, Manual Handling and Data Protection