Aftersales Advisor
1 week ago
Job description
We have a fantastic opportunity for an Aftersales Advisor to join our successful Aftersales department at our Hyundai dealership in Lincoln.
This is a fantastic opportunity to join our award winning group having claimed 4 Hyundai National Awards in the last three years for overall dealer performance, aftersales performance and customer service
**Responsibilities and Duties**
- Checking customers in/out.
- Upselling any VHC work reported and Service Plans
- Calling parts customers and booking in any customers.
- Ensuring customers are kept up to date.
- Explain and educate customers on the follow-up process to encourage response levels.
- Confident use of parts looking up and pricing.
- Good understanding of the parts department as a whole to assist aftersales department
- Preparation of next days jobs ensuring all parts in stock and pre-picked/recalls checked/service plan quotes etc.
- Invoicing/ sales /warranty.
- Ensuring all card and cash payments are taken correctly and cash handling procedure followed.
- Checking all courtesy vehicles are on site are clean, fuelled and easily accessible ready for the next day.
- General housekeeping
- Liaising with the workshop for progress and technical advice
- Creating and loading bookings onto electronic diary efficiently and monitoring this function
- Filing of Paperwork
**Qualifications and Skills**
**Benefits**
Hours of work are 8.00am to 5.30pm Monday to Friday and Saturdays by rota 8.30am - 12.30pm.
Excellent Salary and Bonus Package.
This is an excellent opportunity to work for a forward-thinking, family-owned company.
**Job Types**: Full-time, Permanent
Additional pay:
- Commission pay
- Performance bonus
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
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