Full-time Pre-assessment Hospital Administrator

**Duties and Responsibilities**
- Provide and maintain an efficient bookings system for pre assessment patient appointments
- Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives
- Collate and prepare patient case-notes ready for the pre assessment nursing team.
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter.
- Ensure an accurate record of the communication is held
- Maintain departmental electronic and manual filing systems accurately in line with GDPR
- Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
- Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
- Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act, GDPR and Spire policies.
- Undertake any training or development as required to acquire skills and knowledge to undertake role competently
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

**Who we're looking for**

Essential
- Track record of successful delivery in a similar role, in an office and / or customer service environment.

**Benefits**

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- '˜Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We commit to our employee's well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, _**_it's more than just treating patients; it's about looking after people. _**

About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We're committed to looking after people, both patients and staff. Join us, and you'll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

About the Team: Spire Alexandra Hospital offers world-class care and is part of one of the UK's most respected private hospital groups. With a full multidisciplinary medical team, we are specialists in a wide range of treatments. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.